Junior IT Technician

Performit Personnel; Gqeberha; On-site; ZAR 150,000 - 200,000; Full time

Job summary

A well-known IT services company in Port Elizabeth is looking for a Junior IT Technician to deliver technical support to users. The role includes troubleshooting hardware and software issues, assisting with network setup, and maintaining good client relationships. An A+ qualification is necessary, while prior experience is not required. Join us to grow in a dynamic IT environment!

Qualifications

• This is a junior role; no prior experience required, but 0-12 months experience in desktop support is beneficial.
• Fluent in English is a must.

Responsibilities

• Provide IT technical assistance to users via phone, email, or in-person.
• Install, troubleshoot, and maintain hardware including desktops and networking equipment.
• Document and track support requests using ticketing systems.

Skills

Client relationship establishment

Teamwork

Problem solving

Communication

Knowledge of Microsoft Office

Education

Matric and A+ or equivalent qualification

Job description

Junior IT Technician job vacancy in Port Elizabeth.

A renowned company in Port Elizabeth is seeking a Junior IT Technician to join their team.

The purpose of the role is to provide IT technical assistance to users with technical support of desktop computers, applications and related technology.

Requirements:

• Matric and A+ or equivalent qualification. (N+ will be advantageous) ;
• This is a junior role and no prior experience is required, however 0-12 months experience in desktop support within the IT industry will be beneficial.

Job Specification:

• Ability to establish and maintain good client relationships
• Ability to work effectively in a team
• Process driven individual able to perform under high pressure and meet turnaround times
• Excellent problem solving skills
• Excellent communication skills
• Fluent in English
• Knowledge of Microsoft Office applications

Key Performance Areas:

TECHNICAL SUPPORT

• Provide technical support to end-users via phone, email, or in-person, troubleshooting hardware, software, and network issues.
• Install, troubleshoot, and maintain hardware including laptops, desktops, printers, VOIP devices, and networking equipment (both wired and wireless).
• Diagnose and resolve faults logged on the company’s helpdesk system, escalating to the Systems Administrator, when necessary, with agility and precision.
• Assist in the setup and maintenance of network infrastructure.
• Collaborate with senior IT staff to resolve complex technical issues and escalate problems as needed.
• Document and track support requests and resolutions using ticketing systems.
• Perform routine maintenance tasks, such as system updates, patches, and backups.
• Assist in the implementation of IT security policies and procedures to safeguard company data.
• Provide training and assistance to users on basic IT procedures and best practices.
• Stay current with emerging technologies and trends in the IT industry to contribute innovative ideas and solutions.
• Monitor and manage user and their devices via the Microsoft Intune Portal.

APPLICATION SUPPORT

• Answering basic questions regarding MS Office (Word, Excel, PowerPoint, etc.), how to zip/unzip files or any other company specific applications.
• Application updates to existing software.

SPECIAL PROJECTS

• Assists in special projects which may include installations of new equipment and testing applications.
• Will assist the technical team by resolving management personal requests and projects.
• And assist with any task that forms part of the technical team responsibilities.