Junior IT Support Technician

Creative Leadership Solutions; Pretoria; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A dynamic organization in Pretoria is seeking a proactive Junior IT Support Technician. The role involves providing technical support, maintaining IT systems, and ensuring reliable performance of all computer hardware and software. The ideal candidate will have 2-3 years of experience and familiarity with cloud platforms like Office 365. This role offers market-related remuneration in a supportive environment.

Qualifications

• 2-3 years of experience providing remote and on-site IT support.
• Experience troubleshooting and repairing hardware and software.
• Strong understanding of Microsoft Office 365 and cloud platforms.

Responsibilities

• Provide remote and on-site technical support to end users.
• Diagnose and resolve hardware, software, and network issues.
• Maintain and monitor IT systems for performance and reliability.

Skills

Solid understanding of networking fundamentals

Experience in desktop, server and hardware troubleshooting

Familiarity with Office 365 administration

Knowledge of VoIP systems

Understanding of cybersecurity best practices

Strong communication and customer service orientation

Ability to multitask and prioritize effectively

Education

National Senior Certificate

CompTIA A+ or N+ certification

Job description

SUMMARY : Introduction :

A dynamic organization based in Pretoria is seeking a proactive and technically skilled Junior IT Support Technician to join their team. The successful candidate will be responsible for providing remote and on-site technical support, maintaining IT systems, and ensuring reliable performance of all computer hardware and software. This opportunity is ideal for an individual who is eager to grow their IT career in a fast-paced and supportive environment.

Job Purpose :

To deliver effective technical assistance and maintenance across IT systems, networks, and infrastructure, ensuring continuous operational efficiency and excellent user support.

POSITION INFO : REQUIREMENTS

Minimum education (essential) :

• National Senior Certificate

Minimum education (desired) :

• CompTIA A+ or N+ certification

Minimum applicable experience (years) :

• 2 - 3 years

Required nature of experience :

• Providing remote and on-site IT support to end users
• Troubleshooting and repairing desktop computers, printers, servers, and other IT hardware
• Supporting Microsoft Office 365 and other cloud-based platforms
• Assisting with IT infrastructure maintenance, upgrades, and implementation projects
• Monitoring, maintaining, and improving IT systems and tools
• Performing software installations, updates, and configurations
• Managing helpdesk queries and ensuring timely issue resolution
• Basic network troubleshooting and administration (LAN / WAN, Wi-Fi, routers, switches)

Skills and Knowledge (essential) :

• Solid understanding of networking fundamentals (routers, switches, wireless)
• Experience in desktop, server, and hardware troubleshooting
• Familiarity with Office 365 administration and remote support tools
• Knowledge of VoIP systems and IT management platforms (RMM, MDM)
• Basic understanding of cybersecurity best practices
• Strong communication and customer service orientation
• Ability to multitask and prioritize effectively in a fast-paced environment

Other :

• Valid driver’s license and own reliable transport
• Proficient in English (Afrikaans advantageous)

KEY PERFORMANCE AREAS

IT Support and Troubleshooting

• Provide remote and on-site technical support to end users.
• Diagnose and resolve hardware, software, and network issues.
• Troubleshoot and repair desktop computers, printers, servers, and other IT hardware.
• Log and track support requests, ensuring timely resolution and user satisfaction.

Systems Maintenance and Monitoring

• Maintain and monitor IT systems, servers, and tools for performance and reliability.
• Perform regular updates, patches, and preventive maintenance.
• Ensure data backups and system security protocols are in place and functional.
• Assist in identifying and addressing potential system risks or failures.

Infrastructure Support and Upgrades

• Assist with the installation, configuration, and upgrading of IT infrastructure.
• Support the rollout of new hardware, software, and system enhancements.
• Collaborate with senior IT staff to improve network and server performance.

Cloud and Platform Support

• Support users on Office 365 and other cloud-based platforms.
• Assist with user account management, access control, and system configurations.
• Monitor platform performance and ensure data accessibility and security.

Remuneration Offered

Market related