Junior IT Support Technician

Bluespec Holdings; Kempton Park; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A tech support company is seeking an IT Support Technician in Kempton Park, South Africa. You'll be responsible for setting up new computers, troubleshooting hardware and software issues, and maintaining printers. The role requires remote support for users and liaising with ISPs for internet issues. Ideal candidates should have experience in general IT support and network troubleshooting skills. The position offers opportunities for growth within a dynamic environment.

Qualifications

• Experience in general IT support and troubleshooting on-site and remotely.
• Ability to maintain and upgrade computers.
• Understanding of printer setup and maintenance.

Responsibilities

• Set up new computers in line with company standards.
• Troubleshoot and fix on-site computers.
• Maintain printers and fix related issues.

Skills

General IT support

Troubleshooting

Printer maintenance

Network troubleshooting

Remote support

Tools

Ubiquiti Access Points

Various printers

Mobile LTE routers

Job description

General IT support :

1. Setting up new computers in line with company standards.

2. Upgrading of computers.

3. Maintaining computers – cleaning out dust.

• Making sure users have up to date software.
• Checking that users are not abusing their IT access.

4. Troubleshooting and fixing on site computers as well as being able to support remote users with IT related issues.

5. Printer / scanner issues stopping staff from being able to print / scan.

6. Setting up new printers.

7. Carrying out basic maintenance on printers.

8. Being able to reset and set up Ubiquiti Access Points on the Network Controller.

9. Keeping printer toner stocked up.

10. Keeping the equipment register up to date.

11. Setting up Work mobile phones.

12. IT procurement – getting quotes for new laptops / computers, upgrades etc.

13. Setting up mobile LTE routers.

14. Providing over the phone support to remote users.

15. Liaising with ISPs and Vendors to elevate internet issues / application issues.

16. Basic understanding of Networks and network troubleshooting