Junior IT Support Engineer - Path to Cloud & Tier 2

Recruitment; Gauteng; Hybrid; ZAR 200 000 - 300 000; Full time

Job summary

A Managed Service Provider in Gauteng is seeking a Junior - Intermediate IT Support Engineer. The role involves providing technical support, troubleshooting various systems, and looking for candidates who enjoy problem solving and continuous learning. Ideal candidates will have at least 2 years of relevant experience and strong communication skills. This position offers the opportunity to grow into roles like Tier 2 or Cloud Support.

Benefits

Support for certification growth

Collaborative team environment

Qualifications

• Experience troubleshooting across workstations and endpoint environments.
• Hands-on experience with Microsoft Admin Center, Active Directory, and basic networking concepts.
• Preferred certifications include Microsoft Endpoint Administrator Associate and CompTIA A+ or N+.

Responsibilities

• Provide first-line technical support to end users via various channels.
• Troubleshoot hardware, software, and network issues.
• Manage user accounts, permissions, and policies within Microsoft and Active Directory.
• Document all tickets thoroughly and contribute to internal knowledge base documentation.

Skills

Confident troubleshooting Windows and macOS devices

Strong communication skills

Client-service mindset

Structured, logical approach

Ability to stay calm under pressure

Education

Minimum 2 years experience in a Helpdesk, Desktop Support, or MSP support role

Tools

Microsoft Admin Center

Active Directory

Job description

A Managed Service Provider in Gauteng is seeking a Junior - Intermediate IT Support Engineer. The role involves providing technical support, troubleshooting various systems, and looking for candidates who enjoy problem solving and continuous learning. Ideal candidates will have at least 2 years of relevant experience and strong communication skills. This position offers the opportunity to grow into roles like Tier 2 or Cloud Support.