Junior IT Support Engineer - Hybrid Remote & Travel

BCX Zambia; Johannesburg; Hybrid; ZAR 200 000 - 300 000; Full time

Job summary

A leading IT services provider in Johannesburg is seeking a Technical Support Specialist to provide technical assistance and maintain computer systems. Key responsibilities include troubleshooting, installation, and engaging with clients for effective service delivery. Candidates should have a Grade 12 diploma, relevant IT certifications, and experience in IT support. The position offers a hybrid work environment and requires a valid driver's license and willingness to travel.

Qualifications

• 1 year experience in IT end user support.
• Understanding of SLA call management on service desks.
• Drivers Licence and Reliable Vehicle required.

Responsibilities

• Provide technical assistance and maintenance of computer systems.
• Implement preventative and proactive maintenance.
• Perform root cause analysis and troubleshooting across systems.

Skills

Hardware/Software Installation and management

Customer Service

Hardware Troubleshooting

Problem solving

Education

NQF 4: Grade 12 National Diploma

NQF 4: Grade 12 National Diploma in Information Technology

Tools

A+

N+

ITIL Certification

CCNA/E

MCSA/E

Job description

A leading IT services provider in Johannesburg is seeking a Technical Support Specialist to provide technical assistance and maintain computer systems. Key responsibilities include troubleshooting, installation, and engaging with clients for effective service delivery. Candidates should have a Grade 12 diploma, relevant IT certifications, and experience in IT support. The position offers a hybrid work environment and requires a valid driver's license and willingness to travel.