Junior IT Operations Manager(External Applications Only)

Cashbuild; Johannesburg; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading retail company is seeking a Junior IT Operations Manager in Johannesburg. The role involves planning and coordinating day-to-day IT activities, managing IT personnel, and supporting system integrity. The ideal candidate has NQF 5 and 2-3 years of IT experience. The position offers an opportunity to contribute to IT policy development and performance improvement.

Qualifications

• Minimum 2-3 years relevant experience in similar position.
• Practical and theoretical knowledge of IT Systems, Services and Infrastructure.
• Proven experience to coordinate IT personnel and set department priorities.

Responsibilities

• Plan, organise, and control daily IT activities.
• Support IT upgrades while ensuring systems remain stable.
• Manage help desk inquiries and escalations.

Skills

General management knowledge and skills

Problem solving abilities

Strong written and verbal communication

Education

NQF 5

Tools

Servers

Computer software and hardware

Job description

Overview

Job title: Junior IT Operations Manager (External Applications Only)

Job Location: Gauteng, Johannesburg

Deadline: September 28, 2025

Description

To plan, organise, control, and coordinate the day-to-day Information Technology activities, ensuring that systems, services, and infrastructure work reliably and securely. To provide support to the IT Operations Manager and guidance to the IT functions and its technical personnel.

Requirements

• NQF 5 with minimum 2-3 years relevant experience in similar or related position
• Practical and theoretical knowledge of IT Systems, Services and Infrastructure
• General management knowledge and skills
• Proven Technical experience in computer software and hardware, including servers and systems
• Proven experience to effectively co-ordinate IT personnel and set department priorities
• Strong written and verbal communication in order to communicate with team members, management personnel, and end users
• Problem solving abilities or skills addressing user issues with software, hardware, and servers

Key Performance Areas

General IT Operations Management

• Directing activities of IT Technical personnel to both support end users and to assist with IT upgrades and directives
• Input to and support of IT policies and procedures to ensure that the department operates effectively and reliably
• Develop guides for users and technicians, such as FAQ documents or employee handbooks for IT department personnel

IT Operations Monitoring

• Ensure adherence to monitoring of servers, networks, computer and data integration services systems for irregularities and performance issues
• Ensure adherence to monitoring of back-ups for IT Systems

IT Operations Support

• Assess help desk inquiries to ensure personnel are assigned to resolve reported issues
• Assess and resolve help desk or service desk escalations and end user escalations, including 3rd parties
• Support IT activities while upgrading systems and servers and migrating data, including methods to streamline upgrade process, monitor systems to ensure that it remains stable and usable
• Maintain data security

IT Third Party Management

• Ensure adherence to agreed Third Party service level agreements (SLAs)
• Monitoring of Hardware / Software quotes for IT repairs / upgrades
• IT Capacity Planning and System Improvement
• Input to capacity planning and performance enhancement for servers, networks, and computer systems
• Assess system data and error logs, along with user reports, to determine areas for improvement or repair

IT Reporting

• Input to Progress, performance, and operational reports
• Input to Weekly Services reporting
• Input to Monthly Services reviews
• Root cause analysis (RCA)
• Open call reviews
• Ad-Hoc Management Reports
• ICT jobs