Junior - Intermediate IT Support Engineer

Kontak Recruitment; Randburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading recruitment agency is seeking a Junior - Intermediate IT Support Engineer to provide first-line technical support to various clients. This role involves troubleshooting hardware and software issues while managing user accounts in Microsoft 365. Ideal candidates should have at least 2 years of experience, excellent communication skills, and a reliable vehicle. This is a full-time role based in Gauteng, offering a dynamic work environment across multiple client projects.

Qualifications

• Minimum 2 years experience in Helpdesk, Desktop Support, or MSP support role.
• Confident troubleshooting Windows and macOS devices.
• Own, reliable vehicle.

Responsibilities

• Provide first-line technical support to end users via phone, email, or remote tools.
• Troubleshoot hardware, software, and network connectivity issues.
• Manage user accounts in Microsoft 365 and Active Directory.

Skills

Troubleshooting Windows and macOS devices

Communication skills

Client-service mindset

Problem-solving

Basic networking concepts

Microsoft 365 Admin Center

Education

Relevant certifications or working towards

Tools

Microsoft 365

Active Directory

Job description

Junior - Intermediate IT Support Engineer (JB5718)

Location: Fourways, Johannesburg

Salary: Market-related, based on experience

Type: Full-time, Permanent

Environment: Managed Services / Multi-Client Support

Overview

We are partnering with a well-established Managed Service Provider that supports a diverse range of businesses. They are looking for a Support Consultant who enjoys solving real‑world technical problems, responds calmly under pressure, and takes ownership of their work. This role offers the best of both worlds: you will spend 2–3 days per week onsite dedicated to one client, and the remaining time working from the MSP office, supporting the wider client base.

Who This Role Suits

• Someone who enjoys problem solving and is not afraid to take ownership.
• A communicator who can translate technical issues into clear, practical explanations.
• A person who likes variety and is comfortable working across multiple client environments.
• Someone who wants to grow into a Tier 2 or Cloud Support role over time.

Minimum Requirements

• Minimum 2 years experience in a Helpdesk, Desktop Support, or MSP support role.
• Confident troubleshooting Windows and macOS devices.
• Own, reliable vehicle.

Hands‑on experience with

• Microsoft 365 Admin Center (mailboxes, licensing, permissions, Teams policies)
• Active Directory (user management, group membership, access control)
• Understanding of basic networking concepts such as DNS, DHCP, VPN, firewall awareness.
• A structured, logical approach to diagnosing issues and documenting findings.
• Strong communication skills and a client‑service mindset.
• Ability to stay calm, focused, and solution‑oriented when pressure rises.

Preferred Certifications (or working towards)

• Microsoft Endpoint Administrator Associate.
• Microsoft Administrator Expert.
• CompTIA A+ or N+ (advantage).

What You Will Do

• Provide first‑line technical support to end users via phone, email, ticketing system, or remote tools.
• Troubleshoot hardware, software, and basic network connectivity issues with accuracy and patience.
• Manage user accounts, permissions, and policies within Microsoft 365 and Active Directory.
• Support workstation setup, device onboarding, software installations, and patch updates.
• Document tickets thoroughly, including root cause, actions taken, and resolution steps.
• Escalate tickets when required while maintaining responsibility for user communication.
• Contribute to internal knowledge base documentation and help improve support workflows.
• Commit to ongoing learning and work toward Microsoft certification pathways (supported by the business).

Equal Opportunity

All backgrounds are welcome, with no bias. All are considered based on requirements.

Application Note

Please do not apply using scanned CVs or supporting documentation. Supporting documentation will be requested later.