Junior - Intermediate It Support Engineer

Kontak Recruitment; Gauteng; Hybrid; ZAR 200 000 - 300 000; Full time

Job summary

A Managed Service Provider is seeking a Junior - Intermediate IT Support Engineer in Johannesburg. The candidate will be responsible for providing technical support to end-users, troubleshooting various technical issues on Windows and macOS devices, and managing user accounts. Minimum 2 years of experience in a support role is required. This position offers a combination of onsite and remote work, fostering growth into a Tier 2 or Cloud Support role.

Qualifications

• Minimum 2 years experience in Helpdesk or Desktop Support.
• Confidently troubleshoot Windows and macOS devices.
• Own reliable vehicle.

Responsibilities

• Provide first-line technical support via phone and email.
• Troubleshoot hardware and software issues.
• Manage user accounts and permissions in Active Directory.
• Support software installations and updates.

Skills

Problem solving

Communication

Troubleshooting

Technically inclined

Tools

Microsoft Admin Center

Active Directory

Basic networking knowledge

Job description

Junior - Intermediate IT Support Engineer (JB)

Location : Fourways, Johannesburg

Salary : Market-related, based on experience

Type : Full-time, Permanent

Environment : Managed Services / Multi-Client Support

Overview

We are partnering with a well-established Managed Service Provider that supports a diverse range of businesses.

They are looking for a Support Consultant who enjoys solving real-world technical problems, responds calmly under pressure, and takes ownership of their work.

This role offers the best of both worlds: you will spend 2–3 days per week onsite dedicated to one client, and the remaining time working from the MSP office, supporting the wider client base.

Who This Role Suits

• Someone who enjoys problem solving and is not afraid to take ownership.
• A communicator who can translate technical issues into clear, practical explanations.
• A person who likes variety and is comfortable working across multiple client environments.
• Someone who wants to grow into a Tier 2 or Cloud Support role over time.

Minimum Requirements

Minimum 2 years experience in a Helpdesk, Desktop Support, or MSP support role.

Confident troubleshooting Windows and macOS devices.

Own, reliable vehicle.

Hands-on experience with

• Microsoft Admin Center (mailboxes, licensing, permissions, Teams policies)
• Active Directory (user management, group membership, access control)
• Understanding of basic networking concepts such as DNS, DHCP, VPN, firewall awareness.
• A structured, logical approach to diagnosing issues and documenting findings.

Preferred Certifications (or working towards)

• Microsoft Endpoint Administrator Associate.
• Microsoft Administrator Expert.
• CompTIA A+ or N+ (advantage).

What You Will Do

• Provide first-line technical support to end users via phone, email, ticketing system, or remote tools.
• Troubleshoot hardware, software, and basic network connectivity issues with accuracy and patience.
• Manage user accounts, permissions, and policies within Microsoft and Active Directory.
• Support workstation setup, device onboarding, software installations, and patch updates.
• Document tickets thoroughly, including root cause, actions taken, and resolution steps.
• Escalate tickets when required while maintaining responsibility for user communication.
• Contribute to internal knowledge base documentation and help improve support workflows.
• Commit to ongoing learning and work toward Microsoft certification pathways (supported by the business).

Equal Opportunity

All backgrounds are welcome, with no bias.

All are considered based on requirements.

Application Note

Please do not apply using scanned CVs or supporting documentation.

Supporting documentation will be requested later.