Junior Facilities Manager: Customer‑Centric Operations

South Point; Gqeberha; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A Facility Management Company in Gqeberha seeks a Facilities Manager to oversee service delivery in residential and commercial environments. The ideal candidate will have at least 3 years of experience in Facilities and Maintenance Management, a Grade 12 education, and an FM qualification (NQF level 4-6). Responsibilities include managing customer service, overseeing soft and hard services, ensuring compliance with health and safety regulations, and resolving tenant complaints in a timely manner.

Qualifications

• Minimum 3 years of experience in Facilities and Maintenance Management.
• Basic to intermediate understanding of finance.
• Familiarity with compliance and building charters.

Responsibilities

• Support residential and commercial customers with facility services.
• Manage and supervise both soft and hard services.
• Track maintenance issues and ensure timely follow-ups.
• Provide customer feedback and handle complaints.

Skills

Customer Service

Conflict Management

Communication

Time Management

Education

Grade 12

FM qualification or equivalent (NQF level 4-6)

Job description

A Facility Management Company in Gqeberha seeks a Facilities Manager to oversee service delivery in residential and commercial environments. The ideal candidate will have at least 3 years of experience in Facilities and Maintenance Management, a Grade 12 education, and an FM qualification (NQF level 4-6). Responsibilities include managing customer service, overseeing soft and hard services, ensuring compliance with health and safety regulations, and resolving tenant complaints in a timely manner.