Junior Facilities Manager

South Point; Gqeberha; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A Facility Management Company in Gqeberha seeks a Facilities Manager to oversee service delivery in residential and commercial environments. The ideal candidate will have at least 3 years of experience in Facilities and Maintenance Management, a Grade 12 education, and an FM qualification (NQF level 4-6). Responsibilities include managing customer service, overseeing soft and hard services, ensuring compliance with health and safety regulations, and resolving tenant complaints in a timely manner.

Qualifications

• Minimum 3 years of experience in Facilities and Maintenance Management.
• Basic to intermediate understanding of finance.
• Familiarity with compliance and building charters.

Responsibilities

• Support residential and commercial customers with facility services.
• Manage and supervise both soft and hard services.
• Track maintenance issues and ensure timely follow-ups.
• Provide customer feedback and handle complaints.

Skills

Customer Service

Conflict Management

Communication

Time Management

Education

Grade 12

FM qualification or equivalent (NQF level 4-6)

Job description

Responsibilities

• Supporting residentual and commercial customers in providing facility services and customer support for a Customer Centric Environment
• Providing a service to the customers in the buildings supprted. These may cover:
• The supervision/management of soft services (soft servives allude to cleaning, landscaping, security and human-sourced non-technical services), the hard services (electrical, mechanical, structural, water and sanitation, handyman services, fire alarm systems, lifts etc) that wiuld be found in a multilevel-built structure.

Customer service supervised is:

• Security
• Health & Safety
• Adhoc maintenance and operations requests
• Compliance to building charters of South Point by incumbents.

Experience and Requirements

• Education: Grade 12
• Finance (Basic - Intermediate understanding) 2+ years
• Possess an FM qualification or equivalent - (NQF level 4-6 Level)
• 3+ years of work experience with a focus on Facilities and Maintenance Management

Behavioural Dimensions and Skills Required:

• Manage conflict between staff and tenants
• Manage tenang expectations on delivery for no surprises
• Report and resolve and/or escalate tenant complaints

Key Performance Areas

Customer Service

• Custimer complaings are communicated via email or via the Contact Centre
• Feedback is provided timeously to the person who raised the request

Operations & Asset Management

• Checklists on the FM Tool Set are completed in full and on time. Maintenance issues are lovged proactively and reported within SLA time frame
• Follow-ups are conducted regularlg and escalated to the Facility Manager if not concluded within repair time frame

Health & Safety

• Checklisfs are completed in full and on gimd on the FM Tool Set
• Fire, Health and Safety issues are reported, captured and tracked to resolution as per SP FM Tool Set

Soft Service Delivery

• Building Soft services are provided as per Soft Services Service Level Agreement
• Substandard service deliceet is resolved with the service provider and documented for review wigh the Facility Manager

Utilities

• Track and report on excessive consumption of main water and electrical meters daily

Security Oversight

• FDOs are presenf and at designated points
• Logbooks are complete and risks advised to FDO and Facility Manager

Reporting

• Communicate building issues to population as and when required
• Daily, Weekly and Monthly reports are completed in full and in time with any issues noted raised to the attention of the FM/SFM/MM/TM as required

Please submit your CV to the following email: [e-mail]