Junior Dialer Administrator: Master Campaign Analytics

Bebeeanalytical; Durban; On-site; ZAR 350 000 - 450 000; Full time

Job summary

A solutions-focused organisation in Durban is seeking a Junior Dialer Administrator to manage dialer systems efficiently. You will configure and monitor campaigns, analyse performance, and resolve technical issues, playing a pivotal role in customer engagement. The ideal candidate has a Grade 12 education and advanced Excel and SQL skills. This role offers a collaborative work environment focused on innovation and improving business outcomes.

Benefits

Collaborative work environment

Opportunities for professional development

Impact on customer engagement

Qualifications

• Possess a Grade 12 with Mathematics; an IT Diploma / Degree is preferred.
• Demonstrate advanced Excel skills and SQL knowledge.
• Experience in dialer or contact centre systems is advantageous.

Responsibilities

• Manage dialer systems, ensuring campaigns run smoothly and efficiently.
• Configure, monitor, analyse, and provide first-line support for dialer campaigns.
• Monitor campaign performance and conduct system audits for improvements.

Skills

Advanced Excel skills

SQL knowledge

Problem-solving abilities

Analytical abilities

Excellent written and verbal communication skills

Organisational skills

Education

Grade 12 with Mathematics

IT Diploma / Degree

Job description

A solutions-focused organisation in Durban is seeking a Junior Dialer Administrator to manage dialer systems efficiently. You will configure and monitor campaigns, analyse performance, and resolve technical issues, playing a pivotal role in customer engagement. The ideal candidate has a Grade 12 education and advanced Excel and SQL skills. This role offers a collaborative work environment focused on innovation and improving business outcomes.