Junior Collections Team Lead: Growth Path + Night Shift

Mass Markets; Cape Town; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading business services company in Cape Town is searching for a Junior Team Leader to lead a high-performing Collections Department. This role offers comprehensive training, mentorship, and a dynamic work environment. Ideal candidates should have supervisory experience in a call center, excellent communication skills, and a passion for team growth. The company provides competitive salaries and various incentives including health benefits and career advancement opportunities.

Benefits

Health Benefits

Annual Leave

Paid Training

Transport Provided

Qualifications

• Minimum of 1 year experience in a supervisory role, preferably in collections.
• Strong understanding of performance management and target tracking.
• In-depth knowledge of Industrial Relations (IR).

Responsibilities

• Lead a team of 15–18 collection agents, ensuring goal achievement.
• Conduct performance evaluations and provide coaching.
• Oversee daily operations and ensure compliance with policies.

Skills

Leadership

Coaching

Communication

Problem-solving

Education

Grade 12 / National Senior Certificate

Tertiary qualification in Business or Management

Tools

Microsoft Excel

Job description

A leading business services company in Cape Town is searching for a Junior Team Leader to lead a high-performing Collections Department. This role offers comprehensive training, mentorship, and a dynamic work environment. Ideal candidates should have supervisory experience in a call center, excellent communication skills, and a passion for team growth. The company provides competitive salaries and various incentives including health benefits and career advancement opportunities.