Junior Call Centre Agent

Crazy Store; Cape Town; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A retail company in Cape Town is seeking a Junior Call Centre Agent to provide outstanding client service through telephone support. The ideal candidate will possess a Grade 12 certificate, be computer literate, and exhibit excellent communication and telephonic skills. This is a great opportunity for someone self-motivated and committed to delivering quality support. The position offers growth potential within the organization.

Qualifications

• Grade 12 required for the position.
• Must be computer literate, especially in MS Office.
• Attention to detail and accuracy is essential.

Responsibilities

• Answer calls and respond to tickets.
• Maintain desk SLA through adherence to schedules.
• Document all call information according to standard procedures.

Skills

Good communication skills (Oral & Written)

Ability to work under pressure

Computer literate — MS Office

Accurate with attention to detail

Good telephonic skills

Education

Grade 12

Job description

Application close : Sept. 12,

• , 4 : 30 p.m.We need an ambitious, responsible and self-motivated individual to fill the following vacancy that exists at our Head Office in Cape Town.

This position offers great growth potential. Job at a Glance : As the Junior Call Centre Agent, you will be required to render client service by responding, processing and resolving customer requests and queries via telephone, Freshdesk and Freshchat.

You will be required to provide clients with information regarding Crazy store products, reduce risk through adhering to internal process.

You will also be required to deliver a consistent, quality client experience by providing service and support.

What Will You Do?

• Answer calls and respond to tickets
• Maintain desk SLA through adherence to schedules, defined processes and workplan
• Follow-up on customer calls where necessary
• Document all call information according to standard operating procedures
• Provide customers with accurate product and service information in an efficient manner

What Will You Bring to the Table?

• Grade 12 (Required)
• Business acumen a necessity and a prerequisite to performing the work function
• Computer literate — MS Office (Excel, Word & Outlook)
• Accurate with attention to detail
• Good communication skills (Oral & Written)
• Good telephonic skills to deal with customers, stores and operations managers
• Ability to work under pressure
• Highly organized
• You will need to be a team player with the ability to get along with others
• The position will require a self‑motivated individual, with high levels of commitment and a good work ethic

Correspondence will only be entered into with candidates who reach the short list.

Should we not contact you within two weeks from the closing date, please consider your application as unsuccessful.