Junior Business Process Analyst

WNS; Centurion; On-site; ZAR 300 000 - 450 000; Full time

Job summary

A leading Business Process Management firm in Centurion is seeking a professional to map and document business processes. The role involves gathering information, translating discussions into process maps, and identifying areas for improvement. Candidates should have experience in process modelling and stakeholder management.

Qualifications

• Experience in process and data modelling.
• Ability to gather and analyze information from multiple sources.
• Strong skills in stakeholder management.

Responsibilities

• Map and document business processes.
• Review procedure manuals with business process owners.
• Identify and document opportunities for process improvements.

Job description

Company Description

WNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. Globally, the group’s over 41,000+ Professionals serve across 60 delivery centers in 16 countries worldwide, including China, Costa Rica, India, the Philippines, Poland, Romania, South Africa, Sri Lanka, UK and US.

WNS South Africa has been in operation since 2003 and built a reputation as the industry leader for Business Process Outsourcing (BPO) in South Africa, with a growing footprint into Africa. We are a strategic partner for delivering a full range of basic to complex processes from our eight delivery centers across South Africa, employing 4000+ people.

Why join us?

We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of outperformance, engagement, celebration and also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community.

Job Description

The main purpose of this role is to map and document business processes as well as review the procedure manuals in consultation with business process owners and business units.

Key Responsibility Areas

• Process and data modelling
• Gathers and analyses information from a variety of sources to inform the business process mapping and documentation within the institution
• Translate subject matter expert and stakeholder discussion into process maps and procedures
• Identify and document instances where existing business processes may be streamlined or improved
• Internal and external stakeholder management
• Serve as a modelling subject matter expert and point of contact to support functional and cross-functional stakeholders