Junior Application Support Specialist Durban North

Igs Solution; Durban North; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A dynamic IT firm in Durban North is seeking a motivated Junior Application Support Specialist to provide first-line technical support. This role includes troubleshooting software issues, generating reports, and documenting solutions. Ideal candidates will have a Bachelor's degree in Computer Science or IT, and strong problem-solving skills. This position offers a CTC of R10,000 per month on a 12-month contract, with opportunities for growth and working alongside experienced IT professionals.

Benefits

Opportunity to learn in a fast-paced environment

Supportive team of IT professionals

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or similar preferred.
• Strong understanding of computer software.
• Valid driver's license and experience in driving.

Responsibilities

• Provide first-line technical support to users via phone, email, and on-site.
• Diagnose and troubleshoot software-related issues.
• Escalate complex issues to senior specialists or developers.

Skills

Problem-solving

Analytical skills

Effective communication

Interpersonal skills

Teamwork

Attention to detail

Education

Bachelor's degree in Computer Science/IT

Tools

Microsoft Office Suite

Cloud-Based systems

Job description

Introduction

We are seeking a motivated and enthusiastic Junior Application Support Specialist to join our growing team.

In this role, you will be responsible for providing first-line technical support to users, generation and preparation of system reports as needed, and resolving software-related issues.

You will work closely with other support specialists and developers to diagnose and troubleshoot problems, document solutions, and maintain accurate records.

This is a great opportunity for someone with a strong interest in technology and a desire to learn and grow in the IT field.

Duties & Responsibilities

• Provide first-line technical support to users via phone, email, and on-site support as needed.
• Diagnose and troubleshoot software-related issues, including configuration and functionality problems.
• Escalate complex issues to senior support specialists or developers.
• Participate in the onboarding of new users, including training as required.
• Investigate and analyze system issues to determine the cause of issues and appropriate corrective action.
• Review and recommend continuous improvement of the systems and support processes.
• Document technical information and processes for existing and newly developed functionality.
• Assist with testing and debugging of new software releases.
• Generate reports and tailor them as per user requirements.
• Stay up-to-date on the latest software versions and technologies.
• Maintain a positive and professional attitude while interacting with users and team members.

Desired Experience & Qualification

• Bachelor's degree in Computer Science, Information Technology, or similar preferred.
• Strong understanding of computer software.
• Excellent problem-solving and analytical skills.
• Effective communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Strong written and verbal communication skills.
• Valid driver's license and experience in driving.
• Proficient in Microsoft Office Suite.
• Experience with Cloud-Based systems & performance / risk management tools a plus.

Package & Remuneration

R10, pm CTC on a 12-month contract, with the option to become permanent based on candidate performance.

Benefits

Opportunity to learn and grow in a fast-paced environment.

Work with a team of experienced and supportive IT professionals.