Junior Application Support Engineer

Boardroom Appointments; Midrand; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A technology solutions company is seeking a Junior Application Support Engineer in Midrand, South Africa. The role involves managing support issues from start to finish, ensuring data integrity, and coordinating with testing and QA environments. Candidates should have 1 to 2 years of relevant experience, with strong skills in Linux and Oracle. The position requires participation in a shift basis and offers the opportunity to work within a dynamic team focused on delivering high-quality support.

Qualifications

• 1 to 2 years of relevant experience in application support.
• Experience with Linux and Oracle databases.
• Familiarity with cloud environments and automation tools.

Responsibilities

• Participate in the complete life cycle of support issues.
• Provide specialized investigation and analysis for data integrity.
• Assist with coordination and recreation of production issues.
• Advising on configuration amendments using Linux and Oracle.
• Verification and deployment of software release items.

Skills

Linux

Oracle

SQL scripting

Testing and deployment in Cloud

Automation tools

DevOps

Job description

About the job Junior Application Support Engineer

• 1 to 2 years relevant experience
• Linux and Oracle experience

Advantageous:

• Experience with testing and deploying within a Cloud environment
• Use of Automation tools
• Able to work as a DevOps Engineer

Responsibilities:

• Participation in complete life cycle of support issues from call logging, initial investigation, recreation, SQL scripting for data solutions, testing and liaison with stakeholders regarding delivery of fixes.
• Provide specialised investigation and analysis to ensure data integrity of the provisioning applications and billing systems.
• Assisting with coordinating and recreating of production issues on testing and QA environments
• Assisting with coordinating and running of SQL queries against Oracle databases to extract and analyse data
• Understanding clients business processes, procedures and requirements
• Advise and assist with the making of configuration amendments to the client systems using Linux and Oracle
• Advise and assist with solutions for temporary workarounds
• Verification and deployment of software release items for production implementation
• Answering customer and internal technical system related queries
• Review and improve operational requirements relating to the systems business processes
• Advise and train analyst/support teams with system investigations and support processes
• Familiarize and advise on the technical support requirements for major events
• Perform the above on a shift basis
• Participate in the support team standby schedule
• Change Management
• Ensure all incidents and support requests are addressed within the set SLA and OLA levels
• Assist with Month End activities and reporting