Junior Application Support Engineer

Human Link Consulting; Durban; On-site; ZAR 250 000 - 350 000; Full time

Job summary

A technology company in Durban is seeking a Junior Application Support Engineer to manage application operations and support database management. The role requires a minimum of 1 year of SQL experience and offers an excellent opportunity for an IT professional who is problem-solving and collaborative. Ideal candidates will have an IT Diploma or Degree and skills in MS SQL Server and SSRS.

Qualifications

• Minimum 1 year of experience using SQL.
• Experience in a contact centre or BPO environment is advantageous.
• Understanding of SDLC and Agile methodologies.

Responsibilities

• Manage and support daily application operations.
• Perform SQL scripting and query optimisation.
• Troubleshoot database and system issues.

Skills

SQL

Problem-solving

Collaboration

Time-management

Education

IT Diploma

IT Degree

Tools

MS SQL Server

SSRS

MS Office Suite

Job description

Junior Application Support Engineer required in Durban.

HLC is recruiting a Junior Application Support Engineer to join a fast-growing technology company specialising in innovative software solutions.

The successful candidate will support day-to-day system operations, assist with database management, and ensure the smooth running of applications that support high-volume business processes.

This is an excellent opportunity for a motivated IT professional with a strong technical foundation in SQL who enjoys problem-solving, collaboration, and continuous learning.

Key Responsibilities

• Manage and support daily application operations and campaign databases.
• Import, validate, and maintain data accuracy and integrity.
• Perform SQL scripting, query optimisation, and performance monitoring.
• Troubleshoot database and system issues, escalating where necessary.
• Support system integrations (APIs, SFTP, automation tools).
• Assist in database backups, restores, and security management.
• Collaborate with analysts, developers, and stakeholders to ensure system efficiency and alignment with business goals.
• Test new functionality and provide feedback to improve application performance.

Minimum Requirements

• IT Diploma (minimum) or IT Degree (preferred).
• Minimum 1 year of experience using SQL.
• Experience within a contact centre or BPO environment (advantageous).
• Understanding of SDLC, Agile methodologies, and basic project management principles.

Technical Skills

• MS SQL Server, SQL scripting, and query writing.
• SSRS (SQL Reporting Services) and data extraction for reporting.
• Familiarity with APIs, schedulers, and SFTP processes.
• Strong proficiency in MS Office Suite.

Behavioural Competencies

• Analytical thinker with excellent problem‑solving ability.
• Strong communication skills – able to explain technical concepts clearly.
• Highly organised with strong time-management and prioritisation skills.
• Customer-focused, proactive, and adaptable to changing requirements.
• Works well under pressure and collaborates effectively within a team.