Journey Manager

Sabre Bts; Gauteng; Hybrid; ZAR 300 000 - 400 000; Full time

Job summary

A leading learning solutions provider is seeking a proactive Programme Manager to oversee the operational delivery of learning journeys. The role involves coordinating logistics, schedules, and stakeholder engagement while ensuring high-quality execution across multiple formats. Candidates should have over 3 years of experience in programme coordination and a strong attention to detail, with proficiency in tools like Smartsheet and Salesforce. This position offers a hybrid work model and opportunities for professional growth.

Benefits

Flexibility in work model

Growth opportunities

Supportive team environment

Qualifications

• 3+ years' experience in programme coordination, project operations, or delivery management.
• Strong planning and organizational skills.
• Experience with client engagement.

Responsibilities

• Manage the day-to-day delivery of learning journeys.
• Act as the main delivery contact for client stakeholders.
• Track and manage readiness of learning materials.

Skills

Programme coordination

Project operations

Delivery management

Planning and organizational skills

Client engagement

Attention to detail

Problem-solving

Tools

Smartsheet

Salesforce

Excel

Teams

Zoom

LMS platforms

Job description

Key Details

• Location of offices : Centurion, Gauteng, South Africa
• Remote or office based : 75% (office) / 25% (remote / virtual)
• Years of experience required : At least 3 years
• Travelling required for the position : No
• Start date for possible Candidate : ASAP

About the Role

We're looking for a proactive and detail-oriented Programme Manager to lead the operational delivery of BTS's learning journeys.

You'll work closely with both internal teams and client stakeholders to ensure every element of the journey—from scheduling and logistics to communications and reporting—is executed with excellence.

This role benefits from strong project management capabilities, with a clear focus on executing the programme once the design is complete.

While you won't be expected to create learning materials, you will support with content coordination—such as managing version control, tracking material readiness, and aligning timelines with delivery milestones.

You'll take ownership of delivery across multiple cohorts and formats (virtual, in-person, blended), ensuring clear plans, repeatable systems, and strong documentation so that others can easily step in if needed.

From day one, you'll operate in a client-facing and internal-facing capacity, and will also have the opportunity to support junior team members and help drive consistent delivery practices across the team.

Responsibilities

• Manage the day-to-day delivery of learning journeys, coordinating logistics, schedules, participants, and facilitators across multiple formats
• Maintain clear, repeatable tools and handover-ready systems that enable others to step in seamlessly when needed
• Use BTS systems (e.g. Smartsheet, Salesforce, LMS) to track progress, manage updates, and ensure delivery consistency
• Develop and maintain detailed engagement plans for each learning journey, including timelines, communications, touchpoints, and support tools to drive participant experience

Client & Internal Stakeholder Engagement

• Act as the main delivery contact for client stakeholders, leading discussions around programme logistics, timelines, and coordination
• Align with client stakeholders and internal teams on engagement strategy, ensuring communications and participant touchpoints are consistent, timely, and aligned with journey objectives
• Collaborate closely with BTS consultants, facilitators, and support teams (production, finance, logistics, digital)
• Communicate updates, risks, and changes clearly and confidently with internal and external stakeholders

Content Coordination

• Track and manage readiness of learning materials, ensuring correct versions are prepared and shared on time
• Liaise with consultants and production teams to align materials with delivery plans

Data Management & Reporting

• Track participant attendance, assignment completion, feedback, and assessments
• Prepare delivery reports and summaries for both internal and client use
• Ensure accuracy and consistency in data across all touchpoints
• Develop and embed templates, checklists, and delivery practices that promote consistent quality and alignment with the BTS way of working

Risk Management

• Proactively identify risks and opportunities across delivery; act as the point of escalation for operational challenges
• Make informed, delivery-related decisions independently and share lessons learned to improve future programmes
• Contribute to a collaborative team culture, supporting peers and sharing best practices
• Provide informal guidance to junior team members, with a path to grow into formal leadership
• Participate in retrospectives and help evolve the Enablement team's operating model

What You'll Bring

• 3+ years' experience in programme coordination, project operations, or delivery management
• Strong planning and organizational skills, with the ability to manage multiple timelines and priorities
• Confidence working directly with clients and internal stakeholders
• Experience with tools such as Smartsheet, Salesforce, Excel, Teams, Zoom, and LMS platforms
• A proactive, solutions-oriented mindset with strong attention to detail
• Ability to think critically, elevate appropriately, and take initiative in solving delivery issues
• A collaborative working style and interest in supporting and developing others

Why Join BTS?

Deliver learning journeys that make a real impact on people and businesses

Work in a global, entrepreneurial environment where your voice and ideas matter

Join a high-performing, values-driven team that balances excellence with fun

Enjoy flexibility, growth opportunities, and a supportive hybrid work model