Journey Management Centre

Tsu Protection Services; Gauteng; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A security services company in Gauteng is seeking a JMC Operator responsible for monitoring TSU International clients against threats and ensuring safety through effective communication and response. Ideal candidates have a Grade 12 qualification, valid PSIRA registration, and at least 5 years in the security industry. This role requires quick decision-making and effective reporting skills. Candidates must apply via the provided link before 15 October.

Qualifications

• 5 Years of security industry-related experience.
• Experience with high-profile clients including Control room experience.

Responsibilities

• Monitor all TSU International Clients against threats.
• Provide emergency trauma support and activate emergency response.
• Generate reports on potential threats.
• Assist service providers and maintain confidentiality.

Skills

Telephone skills

Risk management ability

Good verbal communication

Computer literacy

Decision-making skills

Education

Grade 12 / Matric

Grade A registration with Private Security Industry Regulatory Authority (PSIRA)

First Aid Level 3

Job description

VACANCY - JMC (Journey Management Centre) Operator – TSU International - CenturionJob FeedTSU International is looking for a JMC Operator who will be responsible for the proactive and reactive, direct and indirect monitoring of all TSU International Clients, against direct and indirect threats, to minimize risk to both the client and the company.Your Daily Tasks Will IncludeTelephone managementTrauma management : (Medical Alert)Kidnap & ransomSecurity adviceAnswers telephone in the prescribed mannerNotes the info received and emergency of the callFormulates a plan regarding the situationGives emergency trauma support (Level one First aid and CPR)Activates Emergency responseActivates the call tree (set out by clients)Follow up and feedback on call received via call tree.Monitoring of PC'sAll emails received are processed and distributed to the relevant personsConstantly monitors the travelsMonitors Global incident map, upcoming risks, and threatsRecords of possible incidents or risks of travellers abroad via the internet.Receives and distributes important information to travellers and Security heads.

(South Africa, Africa & Rest of the World)Monitoring of TV channelsMonitors only relevant news‑related sites (Sky News, BBC, CNN, Al Jazeera, ETV world)Searches proactively for any emergencies relevant to the travellers.Report on any current or potential emergency to the relevant country heads (South Africa, Africa & Rest of the World) for approval.Draws up reports of potential threats to the relevant appointed country headsAdministrationDropbox – Establishes activity tracking, reports, and record procedures for service providers while performing their duties for future referencepletes all incidents reports formsBriefs and liaises with all parties and individuals relevant to the Standing operational procedureExecutive ProtectionMonitors Drivers, CPOs (Contact & liaise with Service providers three times a day)Ensures Satraps are communicatedEnsures a 24 / 7 dedicated line available to travellers (tbc)Assists with the needs of all Travellers, escalates to relevant service providers, relevant persons, or Security Companies.Assists the Service Providers when needed (24 / 7)TSU Protect AppMonitor all emergenciesEnsure feedback is given to relevant clientsAssist Vehicles with tracking of relevant emergencyDo regular tests on both TSU&AM platforms (at least once a week)Ensure all tactical and armed response vehicles are signed onWhat Will Make Your Application SuccessfulMinimum qualificationsGrade 12 / MatricCertificationsGrade A registration with Private Security Industry Regulatory Authority (PSIRA)LicencesValid Code 8 driver's licenceTraining coursesPSIRA compulsoryFirst Aid Level 3KnowledgeKnowledge and understanding of security procedures and policiesInvestigationsEmergency proceduresExperience5 Years of security industry-related experience.

• Private Security Industry Regulatory Authority (PSIRA) and the Safety and SecuritySector Education and Training Authority (SASSETA)5 Years Control room experience with high profile clients - Private Security Industry Regulatory Authority (PSIRA) and the Safety and Security Sector Education and Training Authority (SASSETA)Experience in Global Risk AwarenessTechnical competenciesAdministrative skillsTelephone skillsComputer literacyRisk management abilityDecision-making skillsPersonal competenciesPositive attitude.The ability to function during a twelve-hour rotating shiftLevel of expressiveness expected on executive level.Good communication, reporting, and writing skills.Good verbal communication with the various levels of people and structuresin the executive environment, read, write, and speak fluent English.Trustworthy and committed to the Journey Management CentreAbility to maintain confidentiality.Dedication and integrity.Patience, endurance, and determinationGood and extended knowledge of Control Room procedures and policiesAble to handle high-pressure situations.Good and fast decision-making skills.Able to work extensive hours as and when required.Able to take initiative when required.Must be a team player, but also be able to operate independently.Be proficient with telephone, email, and radio operationsAbility to analyse information, determine its relevance and importance, androute it appropriatelyRemain alert & responsiveAbility to provide clear, concise, and factually accurate incident briefs to seniorofficers, both in person, via telephone, and via email.The proper personal control, tact, and judgement required to operate in anenvironment high in operational tempo.Presentation skills.Administration and record keeping of all aspects of the operations.Diplomatic and liaison skills.Dress codes and etiquetteSelf‑motivated and highly disciplined regarding the various aspects andrequirements of executive protection.Independently preparing planning / reportsProficient in protocol and liaison proceduresGood verbal communication,Pays attention to detail,Methodical, diplomatic,Able to handle pressure / conflict,Results‑orientated,Good numerical ability,People management skills,Able to retain optimism despite setbacks,Self‑motivated.Proactive PlanningProblem solving, planning, and decision makingProblem solvingManages, prioritises, and strategises work volumes that require creative problem‑solving within a short framework, considering the primary job function and the well‑being of the travellerShort notice for tasks requires specialised planning to accommodate requests.There is considerable pressure due to numerous operational decisions within a short time frame, resulting in definite stress, and decision‑making often extends beyond normal measuresWhen financial expenses are incurred, a referral up the relevant call tree is required.Make decisions based on limited informationPlanningDaily reporting by country alert (medical or security), per visitor, per incidentDaily country alert as above report becomes an average weekly reportWeekly report becomes an average monthly report, into a quarterly report, into a yearly reportDaily shift handing over reportsOccurring Incident report to supervisor as and when required.Threat assessment report on requestRisk assessment report on requestDecision makingThe primary consideration for decisions is the safety of the appointed traveller or executiveThe secondary considerations refer up the line when there is a Kidnap and Ransom, any Trauma or Cost involved needs to be referred to the Operational Manager.Working conditionsShifts Work, weekends included12 Hour shiftsShift change 30 minutes before shift startsRequire own transportDue to the confidentiality, sensitivity, integrity, and high profile of this type of work, all JMC operators will undergo integrity and polygraph testing continuously for the duration of their involvement with the Security Services.

Failure of these tests will result in possible redeployment elsewhere within TSU International.Physical requirementsJob concentration of demandSitting for extended periods of timeRepetitive task with few breaksRemunerationNegotiable, depending on skills and experience.Candidates should apply via the Breeze link provided on or before the end of business on 15 October

Late applications will not be accepted.

Only applications received via the link will be considered.