Job Title : Workday HCM Support Analyst

ManpowerGroup; Durban; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading staffing firm is seeking an experienced Workday HCM Support Analyst to join their team in Durban, South Africa. The role involves resolving client incidents, configuring solutions, and mentoring junior members. The ideal candidate has proven experience with Workday HCM focusing on Time and Absence, along with the necessary certifications. Join us to engage with stakeholders across various levels and contribute to our application's continuous optimization.

Qualifications

• Proven experience supporting and configuring Workday HCM – Time and Absence / Time Tracking / Payroll.
• Strong knowledge of cross-product areas including Security and Reporting.
• Experience with incident tracking and SLA management.

Responsibilities

• Resolving client incidents and providing ongoing maintenance services.
• Gathering requirements and configuring innovative solutions.
• Coaching and mentoring team members.

Skills

Workday expertise

Incident resolution

Stakeholder engagement

Data analysis

Education

Current Workday Pro or Active Implementation Certification

Tools

Case management systems

Job description

Detail : The Role

We're seeking an experienced Workday HCM Support Analyst specialising in Time and Absence, Time Tracking, and Payroll to join our Application Evolution Services team. You'll work directly with clients to deliver managed services, resolve complex challenges, and ensure their Workday configuration stays current and optimised.

What You'll Be Doing

• Leveraging your Workday expertise to resolve client incidents and provide ongoing maintenance services
• Gathering requirements, facilitating workshops, analysing data, and configuring innovative solutions
• Engaging with stakeholders at all levels – from C-suite executives to operational teams
• Escalating challenges and proposing alternative solutions when needed
• Contributing to team development through coaching and mentoring

What We're Looking For

Essential Requirements :

• Proven experience supporting and configuring Workday HCM – Time and Absence / Time Tracking / Payroll
• Strong knowledge of cross-product areas including Security and Reporting
• Current Workday Pro or Active Implementation Certification in Time and Absence / Time Tracking / Payroll
• Experience with case management systems for incident tracking and SLA management