Results Administrator

ManpowerGroup; Johannesburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A recruitment agency in Johannesburg is seeking a Results Administrator to manage student recruitment and assist with the application process. This role involves conducting needs analyses, scheduling consultations, maintaining a student-centric approach, and supporting the admissions team. The ideal candidate will have Matric and 1-2 years of relevant experience in telesales or student recruitment, with strong communication and organizational skills. This position offers an opportunity to contribute to achieving recruitment targets in a fast-paced environment.

Qualifications

• Matric is essential.
• Relevant tertiary qualification is advantageous.
• 1-2 years’ experience in telesales, student recruitment, customer service, or administration is required.
• Proven experience working with CRM or student management systems is necessary.
• Excellent verbal communication skills, particularly for telephonic engagement, are required.

Responsibilities

• Initiate telephonic contact with prospective students.
• Conduct comprehensive needs analyses to identify suitable programs.
• Perform preliminary assessments against admission criteria.
• Explain the consultation and application process.
• Schedule and confirm student consultations.
• Conduct structured follow-up calls to nurture leads.

Skills

Telesales

Student recruitment

Customer service

Sales

Marketing

Administration

Verbal communication

Data capturing

Organizational skills

Education

Matric

Relevant tertiary qualification

Tools

CRM systems

Job description

• Initiate telephonic contact with prospective students in line with recruitment targets and service standards.
• Conduct comprehensive needs analyses to identify suitable programmes of interest.
• Perform preliminary assessments against admission criteria and flag complex cases where required.
• Explain the consultation and application process clearly and professionally to prospective students.
• Schedule, confirm, and reschedule student consultations to optimise conversion.
• Conduct structured follow-up calls to nurture and close prospective student leads.
• Maintain a professional, persuasive, and student-centric approach across all interactions.

Lead Management & System Administration

• Accurately capture and update prospective student information on the system.
• Manage and respond to assigned leads efficiently and within agreed turnaround times.
• Ensure database integrity through consistent and accurate data capturing.
• Support the Admissions team by assisting with the capturing of registration documentation during peak periods.

Operational & Team Support

• Assist the Head: Student Recruitment with recruitment-related, administrative, and marketing support tasks.
• Collaborate closely with Admissions and Recruitment teams to ensure a seamless student journey.
• Contribute to achieving team and individual recruitment targets.
• Identify common objections, trends, or challenges in the recruitment process and elevate insights to management where appropriate.
• Matric (essential).
• Relevant tertiary qualification (advantageous).
• 1–2 years’ experience in telesales, student recruitment, customer service, sales, marketing, or administration.
• Proven experience working with CRM or student management systems.
• Excellent verbal communication skills, particularly telephonic engagement.
• High levels of accuracy in typing and data capturing.
• Strong organisational and administrative ability.
• Target-driven with a results-oriented mindset.
• Professional, confident, and student-focused approach.
• Ability to work effectively in a fast-paced, high-volume call centre environment.

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Job TitleResults Administrator • Gauteng, JHB - Northern Suburbs