Overview
This position plays a key role in developing and maintaining relationships with healthcare professionals (GP's), pharmacists, and internal teams.
This role focuses on coordinating interactions, facilitating knowledge‑sharing, managing events, and ensuring seamless communication between HCPs and the company.
Additionally, you will be responsible for pharmacy engagement and training to ensure optimal understanding and adoption of the company's healthcare solutions.
Qualifications and Skills
Diploma or Bachelors Degree is required.
0 – 1 years pharmaceutical sales experience is required, including drug detailing.
Own vehicle and valid driver's licence is essential.
Key Responsibilities
GP's, Pharmacies & Stakeholder Engagement
- Build and maintain strong, trust‑based relationships with HCPs and pharmacists.
- Act as the primary point of contact for doctors and pharmacists, ensuring they have access to the right experts and resources.
- Facilitate face‑to‑face and virtual meetings between HCPs, pharmacists, and Medical Product Lead (MPL).
- Proactively follow up on HCP and pharmacist queries, ensuring timely responses.
- Keep stakeholders informed about key events, congresses, and industry updates.
Pharmacy Engagement & Training
- Develop and implement pharmacy engagement strategies to enhance product knowledge and patient support.
- Conduct training sessions for pharmacy staff, ensuring they are well‑equipped with product and treatment insights.
- Provide ongoing support to pharmacy teams and address queries.
- Collaborate with sales and medical teams (MPL) to ensure alignment between pharmacist training and business objectives.
Event Coordination & Logistics
- Organise and manage small‑scale events, webinars, and knowledge‑sharing sessions for HCPs and pharmacists.
- Coordinate schedules for in‑person and virtual engagements, ensuring smooth execution.
- Work closely with marketing, medical, and sales teams to align event messaging with business objectives.
Communication & Relationship Management
- Maintain an ongoing dialogue with HCPs and pharmacists to understand their needs and provide solutions.
- Ensure that all engagement activities deliver value to stakeholders and the company.
- Gather feedback from stakeholders to enhance engagement and training strategies.
- Collaborate with internal teams to optimise outreach efforts and ensure alignment.
Database & Process Optimization
- Maintain accurate records of HCP and pharmacist interactions, events, and engagement activities.
- Assist in refining the HCP and pharmacy engagement database to enhance targeting and outreach.
- Support in updating engagement plans as new team members join and strategies evolve.
Skills & Competencies
- Strong interpersonal and relationship‑building skills, able to engage with pharmacists, HCPs, and stakeholders effectively.
- Excellent communication and organisational skills, able to coordinate multiple interactions and follow up proactively.
- Experience in pharmacy training and engagement, able to educate and support pharmacy teams.
- Event coordination experience managing logistics, invitations, and execution.
- Proactive and detail‑oriented, able to track engagement activities and refine strategies.
- Ability to work cross‑functionally with medical, sales, and marketing teams.
- Tech‑savvy, comfortable with digital communication tools and virtual event platforms.