IVR Technician (Pietermaritzburg)

Man Automotive Ltd; Pietermaritzburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading automotive company in Pietermaritzburg seeks an IVR Technician to conduct pre-inspections and ensure returning vehicles meet buyback conditions. Ideal candidates will have an N3 qualification, trade test as Auto Electrician/Diesel Mechanic, and strong communication skills. Attention to detail and the ability to work under pressure are crucial. This role requires good customer relations and teamwork.

Responsibilities

• Conduct pre-inspections and evaluations on vehicles.
• Assist with intake inspections.
• Determine wear and tear on returning vehicles.
• Ensure vehicles meet buyback conditions.
• Report discrepancies to the Asset Manager.
• Communicate defects to Service Advisors.

Skills

Good communication skills

Ability to work under pressure

Proactive and highly motivated

Customer focused

Team player

EC or EC1 driver's licence

Education

N3 with a trade test certificate as Auto Electrician / Diesel Mechanic

Grade 12 Matric Certificate

Job description

Job title: IVR Technician (Pietermaritzburg)

Job Location: KwaZulu-Natal, Pietermaritzburg

Deadline: November 14, 2025

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Description

• Conduct Pre-Inspections, evaluation & intake inspections on buyback, trade-back & trade-in vehicles.
• Assist the Independent Inspection Organisation with intake inspections.
• Determine fair wear & tear on returning vehicles.
• Consider Vehicle Conditions as per the Buyback Agreement & Buyback Condition Guide.
• Ensure the Top Used Trade-in vehicle.
• Conditions are met as per agreement.
• Conduct planned vehicle audits on buybacks vehicles to ensure that they are in a buyback condition.
• Report any discrepancies on trade-in's, buybacks to the Asset Manager immediately.
• Communicate defects of all Pre-inspection & Intake Inspections to the respective Service Advisor.
• Assist in other areas when the volume of inspections exceed the capacity in that area.

Qualifications

• N3 with a trade test certificate as an Auto Electrician / Diesel Mechanic.
• Grade : 12 Matric Certificate.

Skills

• Good communication (oral and written) & interpersonal relations skills.
• Work well under pressure and maintain good customer relations.
• Pro‑active, highly motivated and pay attention to detail.
• Customer focused with a results driven approach.
• Work independently though being a team player.
• EC or EC1 drivers licence.

Experience

• MAN and / or VW heavy commercial vehicles - 1 year.
• Trade Certificate experience in the heavy commercial vehicle industry - 5 years.

Closing date: 20 October 2025