Customer Service and Sales Representative

Black Pen Recruitment; Remote; ZAR 200 000 - 300 000; Full time

Job summary

A premium recruitment agency in South Africa is looking for an Italian Speaking Customer Service and Sales Representative to support a prestigious airline. The role involves assisting passengers with travel queries in both Italian and English while working fully remote after initial training. Candidates must be fluent in Italian and possess a permanent residence permit or South African ID. Successful individuals will thrive in a dynamic call center environment, fulfilling key performance metrics while delivering excellent customer service.

Qualifications

• Verbal and written fluency in Italian is mandatory.
• Permanent residence permit or South African ID required.
• Ability to work in a demanding, time-sensitive environment.

Responsibilities

• Assist passengers with travel-related queries in Italian and English.
• Work with airline reservations systems effectively.
• Meeting key performance indicators and client service levels.

Skills

Native level fluency in Italian language

Flexibility to work shifts

Stable internet connection

Job description

Italian Speaking Customer Service and Sales Representative (Contact Center/BPO)

Free State, South Africa

Job Openings Italian Speaking Customer Service and Sales Representative (Contact Center/BPO)

About the job Italian Speaking Customer Service and Sales Representative (Contact Center/BPO)

Our client specialises in inbound multichannel customer support across multiple verticals from their quality, strategically located centres in Fiji, South Africa and Peru and via their work from home colleagues in Namibia. As an international, award-winning, multilingual contact centre, they know that our staff and the relationships they have with their clients are their greatest and most valuable assets. Because of this, they work tirelessly to embody their client's brands. They call this client experience: Our people, your brand.

Job Type: Full time/Permanent

Location: Free State, South Africa

Workplace: Fully Remote

Training: Training must be conducted in office for the first 15 weeks (Waterfront)

Working hours: 40 hours per week at 8-9 hours shifts per day - Rotational shifts Mondays – Sundays includes & public holidays as operationally required. Working hours will be sent 2 weeks in advance.

Requirements

• Native level fluency in Italian language: Verbal & Written
• Located in South Africa
• Permanent residence permit/ South African ID holders only
• Flexibility to work shifts
• Fibre internet connection or fixed stable ADSL line required at own cost. Must be fixed line internet. No Wireless connections accepted.
• UPS Solution required during load shedding (Inverters available for purchase via our client or own solution accepted).
• Fully paid product and systems training provided.
• Training: 4 weeks (Fully Paid).

Responsibilities

• Work for a prestigious airline brand on various work streams
• Assistance to passengers with pre & post flight departure travel-related queries in customer relations department in Italian & English languages
• Work on airline reservations systems & handling voice calls in English & Italian may include some written correspondence.
• Daily interactions with international passengers with queries and compliments
• Required to meet specific key performance indicators and meet expected client service levels.
• Demanding and time-sensitive call center environment