Italian / English (Bilingual) Customer Care Specialist

Taskus; Gauteng; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading outsourced services provider in Gauteng seeks a Customer Care Specialist to deliver exceptional service and support clients. Candidates must be fluent in Italian and English, adaptable, and possess strong communication skills. The role offers competitive salaries, a comprehensive benefits package, and encourages professional growth within a fun and inclusive workplace.

Benefits

Competitive salary

Great benefits package

Professional growth opportunities

Inclusive workplace

Qualifications

• Must be adaptable and flexible with changes.
• Demonstrate problem-solving abilities.
• Empathic and customer-centric approach.

Responsibilities

• Deliver exceptional customer service and resolve inquiries.
• Provide accurate information timely across support channels.
• Strive for high customer satisfaction while adhering to guidelines.

Skills

Fluent in Italian

Fluent in English

Great communication skills

Problem-solving skills

Adaptability

Tools

Microsoft Office

Google applications

Job description

About TaskUs

TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands.

Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45, employees globally.

Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one Ridiculously Good idea to create a different breed of Business Processing Outsourcing (BPO)!

We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.

What We Offer

At TaskUs, we prioritize our employees’ well‑being by offering competitive industry salaries and comprehensive benefits packages.

Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity.

We take pride in our inclusive environment and positive impact on the community.

Moreover, we actively encourage internal mobility and professional growth at all stages of an employee’s career within TaskUs.

Join our team today and experience firsthand our dedication to supporting People First.

It started with one Ridiculously Good idea—create a different breed of BPO!

At TaskUs, we understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

If that’s something you want to be a part of, apply today!

What does a Customer Care Specialist really do?

Imagine yourself going to work with one thing in your mind: to provide the best customer experience to your clients.

Think of yourself as someone who will provide world‑class service to our customers in an accurate, efficient, and respectful manner on every call as measured by different performance metrics.

Roles and responsibilities

• Deliver exceptional customer service by promptly addressing customer inquiries, resolving issues efficiently, and ensuring overall customer satisfaction;
• Research and provide accurate and timely responses to inquiries coming through phone, email, and live chat support channels;
• Navigate internal and external documentation and resources to provide world‑class service;
• Identify and elevate priority or unresolved issues to appropriate internal teams;
• Route calls to the appropriate resources when necessary and document all customer interaction information according to standard operating procedures;
• Identify, troubleshoot, and communicate emerging trends and patterns in accomplished issues;
• Strive for high‑standard customer satisfaction and experience and ensure that all calls are handled professionally based on the quality guidelines set by the client;
• Adhere to established protocols, KPIs, guidelines, and company policies to ensure consistent and standardised delivery of customer service;
• Foster a collaborative work environment by engaging with team members, supervisors, and other departments to resolve customer issues, share knowledge, and contribute to a positive team atmosphere;

Participate in all mandated internal and external training and / or seminars; and

Get to know, understand, and comply with TaskUs’ policies and procedures.

Technical skills and qualifications

Fluent in Italian and English, both written and spoken

Computer literate and proficient in the use of Windows OS, Apple OS, Microsoft Office, and Google applications

Soft skills

Problem‑solving and critical‑thinking skills

Great communication skills, written and oral

Must be adaptable and flexible, demonstrating abilities to work with process and information changes

Empathic toward customers and can maintain a customer‑centric approach

Team player

acts as a key participant within the internal team and broader company by taking part in department initiatives, providing feedback / updates, promoting collaborative solutions, and supporting colleagues / departments

Open to feedback, eager to learn, and can show improvement

Personality traits required

Resilient, calm, and professional when dealing with challenging situations

Adaptable to a dynamically changing business

Trustworthy and reliable with a high level of integrity

Resourceful, high attention to detail, and the ability to multitask

What's in it for you?

Competitive salary

Great benefits package

Professional growth opportunities with the chance to learn from many different functions

A fun and inclusive workplace

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application.

Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI

In TaskUs we believe that innovation and higher performance are brought by people from all walks of life.

We welcome applicants of different backgrounds, demographics, and circumstances.

Inclusive and equitable practices are our responsibility as a business.

TaskUs is committed to providing equal access to opportunities.

If you need reasonable accommodations in any part of the hiring process, please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL :

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