It Technician

Crackerjack; Pretoria; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading Digital Forensics and Cyber Security company in Pretoria is seeking an IT Technician. The candidate will be responsible for installing, configuring, and troubleshooting IT systems, providing on-site and remote support, and managing Active Directory user accounts. Ideal for someone with strong technical support skills and experience in a dynamic environment. Competitive working conditions are offered.

Qualifications

• Experience in installing, configuring, and troubleshooting Windows systems.
• Ability to provide both on-site and remote IT support.
• Familiarity with Microsoft software (Outlook, Teams, etc.).

Responsibilities

• Install, configure, and troubleshoot Windows desktops & laptops.
• Provide on-site and remote support for hardware and software issues.
• Manage Active Directory user accounts and permissions.

Skills

Windows Desktop Support

Active Directory Management

Troubleshooting Network Issues

Backup and Recovery

VoIP Systems Support

Job description

Position

IT Technician

Location

Pretoria

Reports To

Managing Director

Job Overview

is an innovative Digital Forensics and Information and Cyber Security company, recognised for our years of experience and strong reputation. We provide comprehensive and advanced ICT solutions that are both innovative and affordable, effectively addressing the complex challenges that businesses face today.

Responsibilities

• Install, configure, and troubleshoot Windows desktops & laptops
• Provide on‑site and remote support for hardware, software, and network issues
• Set up and support Microsoft (Outlook, Teams, OneDrive, SharePoint)
• Manage Active Directory user accounts, permissions, and group policies
• Install and maintain printers, scanners, and peripheral devices
• Assist with network connectivity issues (LAN, Wi‑Fi, VPN)
• Perform hardware repairs / upgrades (RAM, HDD / SSD, screens, etc.)
• Manage backup and recovery processes
• Support IP telephony / VoIP systems (e.g., 3CX, Microsoft Teams Phone)
• Maintain IT asset register and software licensing
• Assist with new user onboarding and offboarding
• Document support tickets and resolutions in the helpdesk system
• Adhere to IT security policies and procedures

Application

Please apply on the Crackerjack website.