IT Technician

Intelligent Debt Management; Cape Town; On-site; ZAR 120 000 - 180 000; Full time

Job summary

A financial services company in Cape Town is seeking a motivated IT Technician to support and maintain their IT infrastructure. This entry-level position involves troubleshooting, user support, and hands-on experience with IT operations. Candidates should have 1 year of relevant experience and a passion for IT. Join a dedicated team to ensure the systems remain reliable and efficient.

Qualifications

• At least 1 year of experience in an IT support or technician role.
• Working knowledge of hardware, software, networking, and common operating systems.
• Familiarity with helpdesk systems and remote support tools.

Responsibilities

• Provide first-line technical support to staff, resolving hardware, software, and network-related issues.
• Assist with the setup, configuration, and deployment of laptops, printers, and other IT equipment.
• Monitor and maintain internal IT systems to ensure optimal performance.

Skills

Technical support

Troubleshooting

Analytical skills

Communication skills

Education

Relevant IT certifications

Tools

Helpdesk systems

Remote support tools

Job description

Job title: IT Technician

Job Location: Western Cape, Cape Town

Deadline: December 01, 2025

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• As a Junior IT Technician, you will play a vital role in supporting and maintaining IDM’s IT infrastructure. This entry-level role is ideal for a motivated individual looking to build hands-on experience in troubleshooting, user support, and IT operations. You’ll work closely with experienced professionals to ensure our systems remain reliable, secure, and efficient.

Key Responsibilities

• Provide first-line technical support to staff, resolving hardware, software, and network-related issues.
• Assist with the setup, configuration, and deployment of laptops, printers, and other IT equipment.
• Monitor and maintain internal IT systems to ensure optimal performance.
• Work collaboratively with the IT team on improvements to internal processes and procedures.
• Manage and resolve support tickets within defined Service Level Agreements (SLAs).
• Participate in IT-related projects, including system upgrades and migrations.
• Keep detailed records of IT assets, configurations, and support activities.
• Stay informed on the latest industry trends and technologies.

Minimum Requirements

• At least 1 year of experience in an IT support or technician role.
• Working knowledge of hardware, software, networking, and common operating systems.
• Familiarity with helpdesk systems and remote support tools.
• Strong analytical and troubleshooting skills.
• Awareness of IT security best practices. Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Relevant IT certifications (e.g., CompTIA A+, Network+, Microsoft Certified IT Professional) are advantageous.