It Technical Support

Paracon - Gauteng; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

An IT support company in Cape Town is seeking a 1st line support technician to provide client support by resolving requests and incidents. Responsibilities include ensuring hardware functionality and collaborating with third-party services. The ideal candidate has 2-3 years of support experience, effective communication skills, and a solid understanding of networks. This permanent role is based onsite.

Qualifications

• 2-3 years of experience in a 1st line support role.
• Understanding of network connections and functionality.
• Extensive experience in hardware, application, and software.

Responsibilities

• Process client requests and resolve incidents swiftly.
• Ensure hardware and connectivity functionality.
• Collaborate with third party service providers.

Skills

Technical and product knowledge

Proficiency in Office

Strong interpersonal skills

Effective communication skills

2-3 years of support experience

Job description

Job Purpose

The main purpose of this role is to provide client support by resolving requests and incidents to ensure optimal infrastructure functionality.

This is a 1st line support role.

Key Responsibilities

• Process client requests and resolve incidents swiftly
• Ensure hardware, desktop, network, app and connectivity functionality
• Collaborate with third party service providers to resolve technical issues
• Maintain functional network and infrastructure knowledge
• Perform network and infrastructure maintenance
• Ensure ticket closure is resolved timeously
• Achieve optimal BSC performance
• Ensure client satisfaction

Technical Skills

• Technical and product knowledge; hardware and software
• Proficiency in Office and servicing certificates
• Knowledge and experience with third party service provider products
• Understanding of network connections and functionality
• Strong interpersonal skills
• Effective communication skills
• Ability to build relationships
• 2‑3 years of support experience
• Any IT related experience
• Extensive experience in hardware, application, and software understanding

Desired Experience & Qualification

• Process driven
• Resilience
• Learning potential
• Strategic insight
• Relationship building

Package & Remuneration

This is a permanent role onsite.