IT Team Leader (EPM)

FirstRand Bank Limited; Johannesburg; On-site; ZAR 400 000 - 500 000; Full time

Job summary

A leading financial services provider in Johannesburg is seeking an IT Team Leader. The ideal candidate will have 5-7 years of relevant experience, including 3-4 years in a leadership role. Responsibilities include supervising the team, managing performance, and ensuring adherence to governance procedures. Attractive benefits and opportunities for innovation are offered.

Benefits

Opportunities to network and collaborate

Challenging working environment

Opportunities to innovate

Qualifications

• 5 - 7 years' experience in a similar environment.
• 3 - 4 years experience as a Team Leader.

Responsibilities

• Supervise and manage team performance.
• Drive training and development needs.
• Ensure correct procedures are applied.

Skills

Team Leadership

Performance Management

Client Service Management

Education

Relevant Degree in BSc Information Systems or related

Job description

Description

Hello Future IT Team Leader

Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.

As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Responsibilities

• Supervision and performance management of the team
• Driving team training and development needs
• Will be responsible for the management of the core processes and ensuring that the correct procedures are applied, and transactions / procedures are processed and followed by the Operational Specialists
• Adherence, application and adoption of Governance and platform, policies, frameworks and procedures
• Ongoing service management within prescribed and desired SLAs

Qualifications

• Minimum Qualification - Relevant Degree in BSc Information Systems BCom Information Systems, Computer Science, Information Technology, BBusSc or related
• Experience - 5 - 7 years’ experience in a similar environment, of which 3 - 4 years experience as a Team Leader position

Benefits

• Opportunities to network and collaborate
• Challenging Working
• Opportunities to innovate

Desired Profile

• Responsible for the management of daily client service requests
• Responsible for proactive client service and satisfaction, through direct personal action or referral to alternate sources
• Responsible for improving the BMI, consult (Buzz) and Voice of the Customer survey results and exceeding predetermined service standards

Are you interested to take the step? We look forward to engaging with you further. Apply now!

#post

#fnb

#LI-GS1

Job Details

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

30 / 11 / 25

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.