IT Systems Engineer (Tier 1)

PRR Recruitment Services; Bellville; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A reputable recruitment agency in Bellville is seeking an experienced IT Systems Engineer to join their dynamic team. You will provide top-tier support across hardware, software, networking, and cloud environments. The role requires strong troubleshooting skills and a solid background in IT support, along with a passion for delivering exceptional customer service. Interested candidates should have relevant qualifications and at least 3 years of experience in similar roles.

Qualifications

• 3+ years’ experience in IT support, field support, or service desk roles.
• Proven experience in IT project implementation and client environment setup.
• Experience with Microsoft 365, Azure, and cloud-based services.

Responsibilities

• Responding to and managing support tickets with precision and professionalism.
• Troubleshooting hardware, software, and network issues across environments.
• Participating in IT project implementations and client onboarding.

Skills

Troubleshooting

Technical communication

Time management

Problem-solving

Education

Matric or NQF equivalent

A+ and N+

Microsoft MCSA or MCSE

Tools

Microsoft 365

Azure

Active Directory

Job description

Overview

IT Systems Engineer (Tier 1). A hands-on IT support specialist with strong technical skills, project implementation experience, and a passion for solving problems is sought by a dynamic team in Bellville to provide top-tier support across hardware, software, networking, and cloud environments.

Responsibilities

• Responding to and managing support tickets with precision and professionalism
• Troubleshooting hardware, software, and network issues across Windows, macOS, and Linux
• Supporting Microsoft 365, Azure, Active Directory, and basic scripting (PowerShell, Bash)
• Participating in IT project implementations and client onboarding
• Handling escalations, major incidents, and root cause analysis
• Delivering exceptional customer service and clear technical communication
• Maintaining documentation, diagrams, and configuration records
• Providing on-site support and adhering to client protocols

Qualifications

• Matric or NQF equivalent
• A+ and N+ (or equivalent)
• Microsoft MCSA or MCSE
• 3+ years’ experience in IT support, field support, or service desk roles
• Proven experience in IT project implementation and client environment setup
• Experience with Microsoft 365, Azure, and cloud-based services
• Familiarity with ITIL and COBIT5 frameworks (certification is a plus)
• Valid driver’s license and reliable transport
• Strong communication, time management, and problem-solving skills