IT Systems Engineer

Exceed HR and Recruitment; Bellville; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading recruitment agency seeks an IT Systems Engineer in Bellville. The role involves managing IT ticket lifecycles, ensuring compliance, and providing updates on incidents. Candidates should have relevant IT certifications and experience in support roles. This opportunity offers a chance to work in a dynamic IT environment.

Qualifications

• Minimum 3 years of practical service delivery experience in IT.
• Experience in a service desk, customer service, or call center environment.

Responsibilities

• Respond to logged tickets and log new tickets.
• Ensure accurate classification and prioritization of tickets.
• Provide regular updates on incident statuses.

Skills

Ticket Lifecycle Management

Microsoft 365

Azure

Communication

ITIL

COBIT5

Education

Matric or NQF equivalent

A+ and N+ or equivalent

Microsoft MCSA or MCSE

Certification or Degree in IT

Job description

IT Systems Engineer required in Tyger Valley, Bellville.

Duties and Responsibilities:

• Compliance with the Ticket Lifecycle Management: focus areas include, but are not limited to:
  • Respond to logged tickets, and log ticket if no ticket exists.
  • Ensure tickets are classified & prioritised accurately.
  • Ensure time entries are captured accurately, consistently, and timeously.
  • Ensure ticket SLA and hours logged compliance.
  • Provides regular and timely updates to all parties (internal and external) on incident statuses.
  • Ensure quality communication and that updates and resolutions meet stakeholder requirements.

Requirements:

• Matric or NQF equivalent.
• A+ and N+ or equivalent.
• Microsoft MCSA or MCSE
• Experience in Microsoft 365 and Azure environments
• Certification or Degree in IT advantageous.
• Experienced working with ITIL and COBIT5 frameworks (certification will be advantageous).
• 3+ years practical service delivery experience in the Information Technology industry; as an IT support, field support or desktop support technician.
• Experience working in a service desk, customer service or call center environment.