IT Support Technician Temp Position Mr Price Group

Mr Price Group; Durban; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading retail company in Durban is seeking a Temporary IT Support Technician to assist over 300 users at their head office. This role involves troubleshooting both MS Windows and MAC iOS systems, providing excellent customer service and maintaining device compliance. Candidates should have an IT qualification or relevant certifications and at least 3 years of experience in corporate IT. A driver's license and ability to handle after-hours standby are also required.

Qualifications

• 3 years’ experience in a corporate IT environment.
• Valid driver’s license and vehicle.
• Able to do rotational after-hours standby.

Responsibilities

• Maintain the End User environment, ensuring device compliance and security.
• Ensure first time resolution of all Incidents logged via the Service Desk.
• Install software, operating systems and set up equipment for users.

Skills

Troubleshooting MS Windows

Troubleshooting MAC iOS systems

Customer service

Installation of Microsoft 365

Basic networking knowledge

Education

IT Qualification or MCSE / A+ / N+ Certifications

Tools

Microsoft 365

Anti-virus software

IP telephony

Job description

Job title: IT Support Technician Temp Position Mr Price Group

Job Location: KwaZulu-Natal, Durban

Deadline: November 09, 2025

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Job Description

• We are looking for a Temporary IT Support Tech to be a helping hand to our Mr Price Group head office users.
• Our technology support team consists of various personalities that have one main thing in common- their passion for great customer service and their epic troubleshooting skills

Responsibilities

• Maintain the End User environment, ensuring device compliance and security
• Ensure first time resolution of all Incidents logged via the Service Desk within SLA
• Install software, operating systems and set up equipment for users
• Be proactive and innovative in the End User environment
• Identify trending issues and troubleshoot root causes of common or recurring problems
• Build relationships with users and provide excellent customer service

Qualifications

• A reliable personality that can not only support 300+ users comfortably but is also able to build great relationships
• IT Qualification OR MCSE / A+ / N+ Certifications
• Being Apple Certified Support would be an advantage
• Valid driver’s license and vehicle
• Able to do rotational after-hours standby
• …PLUS at least of 3 years’ experience in a corporate IT environment with the below :
• Troubleshooting MS Windows and MAC iOS systems
• Image and provision end-user hardware
• Microsoft 365 product suite installations and support, including OneDrive, SharePoint and Teams
• Supporting a variety of security and business apps, i.e. anti-virus software, proxy services, device encryption software, etc
• Supporting IP telephony, video conferencing and AV systems
• Basic understanding of networking protocols
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