IT Support Technician — MSP-Driven, Customer-Focused

One Source Ict; Gauteng; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A managed IT services provider is seeking an experienced IT Support Technician in Gauteng. The role involves providing technical support to clients, troubleshooting issues across various IT systems, and ensuring high customer satisfaction. Candidates should have 2–3 years of experience in IT support, strong knowledge of Windows and networking, and excellent problem-solving skills. The company offers competitive salary and opportunities for career growth.

Benefits

Competitive salary

Training and certification opportunities

Supportive team culture

Qualifications

• Minimum 2–3 years' experience in IT support or helpdesk role.
• Strong knowledge of Windows operating systems and Active Directory.
• Excellent troubleshooting and problem-solving skills.

Responsibilities

• Provide first and second-line technical support to clients.
• Troubleshoot issues related to desktops, laptops, and networks.
• Perform installation and maintenance of hardware and software.

Skills

Customer service orientation

Effective communication

Troubleshooting

Education

CompTIA A+

Network+

Microsoft MCP / Modern Desktop

Tools

Ticketing systems

Remote Management Tools (RMM)

Job description

A managed IT services provider is seeking an experienced IT Support Technician in Gauteng. The role involves providing technical support to clients, troubleshooting issues across various IT systems, and ensuring high customer satisfaction. Candidates should have 2–3 years of experience in IT support, strong knowledge of Windows and networking, and excellent problem-solving skills. The company offers competitive salary and opportunities for career growth.