IT SUPPORT TECHNICIAN (JUNIOR)

Benclo; Johannesburg; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading IT solutions provider in Johannesburg seeks a Junior IT Support Technician to ensure that all IT equipment, systems, and networks operate effectively. You will resolve hardware and software issues, manage IT procurement, and provide user support. Strong knowledge of computer hardware/software, experience in IT support, and relevant IT certifications are essential. Competitive salary package offered.

Qualifications

• Previous experience in an IT support role is essential.
• Preference will be given to candidates with 3+ years ERP knowledge and experience.
• Own transport is necessary.

Responsibilities

• Deliver technical support for laptops, printers, and mobile devices.
• Set up and configure new laptops and desktops.
• Install, upgrade, and maintain hardware components as required.
• Troubleshoot hardware and software issues, escalating where necessary.

Skills

Technical support for laptops

Windows-based systems maintenance

Troubleshooting skills

Networking basics

Organizational skills

Communication skills

Education

Relevant IT certifications (CompTIA A+, Microsoft Certified IT Professional)

Job description

JUNIOR IT Support Technician JHB-Eastern

Salary CTC: R15 000.00 -R20 000.00

• Relevant IT certifications such as CompTIA A+, Microsoft Certified IT Professional (or equivalent) desirable
• Previous experience in an IT support role essential
• Familiarity with IT procurement and asset management advantageous
• Preference will be given to candidates with 3+ years ERP knowledge and experience
• Own transport

The IT Support Technician will provide comprehensive technical support across the organisation, ensuring all IT equipment, systems, and networks operate effectively. The role involves resolving hardware and software issues, managing IT procurement, and coordinating with external service providers to maintain business continuity.

Key Responsibilities

• Deliver technical support for laptops, printers, and mobile devices.
• Set up and configure new laptops, desktops, and mobile phones.
• Install, upgrade, and maintain hardware components as required.
• Troubleshoot hardware and software issues, escalating to external IT service providers where necessary.
• Liaise with external vendors and service providers to ensure timely resolution of technical problems.
• Manage the procurement and ordering of IT equipment and consumables.
• Monitor and oversee the company’s IT network.
• Maintain accurate records of IT assets, licences, and service agreements.
• Provide user support and guidance on IT systems and equipment.

Skills and Competencies

• Strong knowledge of computer hardware, software, and mobile device support.
• Experience in configuring and maintaining Windows-based systems.
• Basic understanding of networking (routers, switches, Wi‑Fi).
• Excellent troubleshooting and problem‑solving skills.
• Strong communication and interpersonal abilities.
• Organisational skills with the ability to prioritise tasks effectively.
• Attention to detail with accurate record‑keeping