IT Support Technician

Optimum HR Services; Roodepoort; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A technology solutions firm is seeking an IT Support Technician to join their team in Roodepoort. This full-time position requires a strong technical background, excellent customer service skills, and the ability to troubleshoot hardware and software issues. Ideal candidates should hold a Bachelor's degree in IT or related fields and have at least 2 years of experience in technical support. The role offers opportunities for growth, a competitive salary, and a supportive work environment. Join us to help businesses succeed through innovative technology solutions.

Benefits

Competitive salary and benefits package

Opportunities for career growth

Collaborative and supportive work environment

Training and certifications

Paid time off and holidays

Qualifications

• 2+ years of experience in a technical support role.
• Strong knowledge of operating systems, networks, and software applications.
• Excellent customer service and communication skills.

Responsibilities

• Provide technical support to clients via phone, email, and in-person.
• T troubleshoot and resolve hardware and software issues.
• Install, configure, and maintain computer systems and networks.

Skills

Technical support

Troubleshooting

Customer service

Problem-solving

Critical thinking

Education

Bachelor's degree in Information Technology or related field

Tools

CompTIA A+

Network+

Microsoft Certified Solutions Associate (MCSA)

Job description

permanent

Position: IT Support Technician

Position Overview

We are seeking a highly skilled and motivated IT Support Technician to join our team on a full-time, permanent basis. The ideal candidate will have a strong technical background and a passion for providing exceptional customer service. As an IT Support Technician, you will be responsible for providing technical support to our clients, troubleshooting and resolving technical issues, and maintaining and upgrading systems as needed.

Key Responsibilities

• Provide technical support to clients via phone, email, and in-person
• Troubleshoot and resolve hardware and software issues
• Install, configure, and maintain computer systems, networks, and peripherals
• Perform routine maintenance and updates to systems
• Monitor system performance and troubleshoot any issues
• Collaborate with team members and vendors to resolve complex technical issues
• Maintain accurate documentation of support activities and resolutions
• Train and educate clients on new technologies and systems as needed
• Keep up-to-date with industry trends and advancements in technology

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or related field
• 2+ years of experience in a technical support role
• Strong knowledge of operating systems, networks, and software applications
• Experience with troubleshooting hardware and software issues
• Excellent customer service and communication skills
• Ability to work independently and as part of a team
• Strong problem-solving and critical thinking skills
• Certifications such as CompTIA A+, Network+, or Microsoft Certified Solutions Associate (MCSA) are a plus

Benefits

• Competitive salary and benefits package
• Opportunities for career growth and development
• Collaborative and supportive work environment
• Training and certifications to enhance skills and knowledge
• Paid time off and holidays

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

If you are a highly motivated individual with a passion for technology and providing exceptional customer service, we encourage you to apply for this exciting opportunity. Join our team at Link Up Solutions and be a part of our mission to help businesses succeed through innovative technology solutions.