IT Support Technician

ICTEngage; Pretoria; Remote; ZAR 50 000 - 200 000; Full time

Job summary

A leading technology solutions provider is seeking an experienced IT Support Technician in Pretoria to deliver advanced technical support. The ideal candidate has at least 3 years of IT support experience, expertise with Microsoft 365, Active Directory, and strong troubleshooting skills. This role requires excellent client service in a remote environment, offering opportunities for professional growth and continuous improvement.

Qualifications

• Minimum 3 years' experience in IT support or similar roles.
• Experience in an MSP or ICT environment.
• Proficiency in Microsoft 365, Active Directory, Windows 10/11 & Server.

Responsibilities

• Provide remote technical support for international clients.
• Install and maintain Microsoft 365 and Windows environments.
• Manage Active Directory user accounts and policies.
• Diagnose network issues and perform troubleshooting.
• Maintain client systems and monitor performance.

Skills

IT infrastructure

Networking

Microsoft 365

Systems administration

Troubleshooting

Client service

Tools

Active Directory

RMM tools

VMware

Hyper-V

Backup solutions

Job description

IT Support Technician position available in Pretoria.

Our international client is seeking a highly skilled IT Technician to provide advanced technical support and IT solutions.

The ideal candidate has expertise in IT infrastructure, networking, Microsoft 365, systems administration, and is committed to delivering high-quality remote support and exceptional client service.

Responsibilities

• Provide remote technical support and troubleshooting for international clients.
• Install, configure, and maintain Microsoft 365 and Windows Server/Desktop environments.
• Manage Active Directory (user accounts, permissions, and policies).
• Diagnose and resolve network issues (LAN/WAN, Wi-Fi, VPNs, firewalls).
• Maintain client systems, perform updates, and monitor performance.
• Assist with virtualization, backup solutions, and systems engineering tasks.
• Document technical activities and escalate complex issues when required.
• Build and maintain strong client relationships.

Requirements

• Minimum 3 years’ experience in IT support or similar roles.
• Experience in an MSP or ICT environment.
• Proficiency in Microsoft 365, Active Directory, Windows 10/11 & Server, and network administration.
• Excellent troubleshooting, communication, and client service skills.

Preferred Skills & Certifications

• Experience with RMM tools, virtualization (VMware/Hyper-V), and backup/recovery solutions.
• Certifications such as CompTIA A+/N+, Microsoft 365 Certified, or equivalent.

Key Attributes

• Professional, self-motivated, and solution-oriented.
• Strong organizational and time management skills.
• Comfortable working independently in a remote setup.
• Passionate about technology and continuous improvement.