IT SUPPORT TECHNICIAN

HR Options; Pretoria; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A company in the financial sector is seeking a skilled Junior IT Support Technician in Pretoria. This position offers a chance to enhance your career within a reputable organisation, providing support to users and managing IT processes. Candidates should have strong technical knowledge and at least 2 years of relevant experience in Microsoft environments.

Qualifications

• Minimum of 2 years’ experience in a support role.
• Experience working in Microsoft 365 Environment.
• Experience working in Microsoft Azure Environment.

Responsibilities

• Provide desktop and end user support to all users.
• Implement instructions or requests in line with company procedures.
• Support implementation of projects in line with company procedures.
• Continuously update information in the assigned ticketing system.
• Create and continuously update site documentation.
• Fault tracking and reporting.
• Regular feedback to internal stakeholders and line manager.
• Educate employees regarding IT matters and Group policies, processes and standards.

Skills

Strong customer service acumen

Strong technical knowledge (Microsoft 365, networking, server maintenance)

Education

Relevant degree or diploma

Microsoft 365 Fundamentals (MS900)

Microsoft Azure Fundamentals (AZ900)

ITIL V3 / 4

Job description

Overview

An established company with national footprint within the financial sector is seeking to hire a highly skilled Junior IT Support Technician to join their team. This is an excellent opportunity for an individual with strong technical skills to grow their career within a reputable organisation. Your :

Formal Education

• Relevant degree or diploma
• Microsoft 365 Fundamentals (MS900)
• Microsoft Azure Fundamentals (AZ900)
• ITIL V3 / 4

Experience

• Minimum of 2 years’ experience in a support role
• Experience working in Microsoft 365 Environment
• Experience working in Microsoft Azure Environment

Critical Competencies

• Strong customer service acumen
• Strong technical knowledge (Microsoft 365, networking, server maintenance)

will enable you to do the following duties :

Responsibilities

• Support: Provide desktop and end user support to all users.
• Support: Implement instructions or requests in line with company procedures
• Support: Support implementation of projects in line with company procedures
• Support: Continuously update information in the assigned ticketing system
• Support: Create and continuously update site documentation
• Support: Fault tracking and reporting
• Support: Regular feedback to internal stakeholders and line manager
• Support: Educate employees regarding IT matters and Group policies, processes and standards

Processes

• Facilitate support function in line with support and ticketing process
• Implement support in line with agreed service levels
• Educate employees about and enforce support and ticketing process
• Effectively communicate during the fault resolution process

Technology

• Identify any shortcomings and opportunities to improve infrastructure
• Identify and communicate any recurring problems
• Monitor technological infrastructure (networks and computer systems)
• Full working knowledge of Microsoft 365.