IT Support Technician

LINKFIELDS INNOVATIONS (PTY) LTD; Noord-Kaap; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading IT solutions provider in South Africa is seeking an IT Support Technician to maintain and support hardware, software, and user training. Ideal candidates will have 2 to 3 years of experience in IT support, with technical skills in networking and software. The position is based in Kimberly and requires good communication and teamwork abilities.

Qualifications

• 2 to 3 years related experience in IT support.
• Experience with computer systems, LAN, WAN, Wi-Fi configuration.
• Familiarity with Microsoft and Linux environments.

Responsibilities

• Installation and maintenance of hardware and software.
• Provide user support for initial training on equipment and software.
• Document instances of hardware failure and repairs.

Skills

IT Support

Troubleshooting

Communication skills

Interpersonal skills

Teamwork

Education

Relevant certifications or qualifications in Information Communication Technology

Tools

MS Office suite

HP hardware

DELL hardware

Job description

Overview

We are seeking a highly skilled IT Support Technician to join our team. The ideal candidate will have 2 to 3 years of experience in IT Support, with expertise in hardware, software and troubleshooting. This role is based in Kimberly.

Responsibilities and Duties

• Installation, maintenance and support of all hardware and software
• Capture and maintain all IT assets in the ICT inventory database and dispatch the IT equipment to the user as per written request
• Install and maintain all desktop hardware
• Install and maintain desktop software
• Install and maintain all computer peripherals
• Liaise with external providers for hardware support
• Computer fault diagnosis
• Identify common problem areas experienced to recommend corrective action
• Decide whether to send the computer to the manufacturer for repair
• Report shortfall in parts inventory to line manager
• Work with vendor support contacts to resolve technical problems with (Desktop computing equipment and software)
• Ensure desktop computers interconnect seamlessly with diverse systems, including associated validation systems, file servers, email servers, computer conferencing systems, application servers and administrative systems
• Computer Lab / Office demonstrations
• Provide user support for the initial training on equipment and software
• Assist users in the use of computer software if requested
• ICT liaison
• Document instances of hardware failure, repair, installation, and removal
• Forward faulty computers to the workshop
• Communicate project statuses to the helpdesk
• Coordinate and liaise with the rest of the ICT Team
• User Education: network security / vulnerabilities
• Help users scan media such as flash drives and diskettes for any malicious ware
• Help users with e-mails that they suspect might contain malicious content and provide the network
• Make sure endpoint security system is up to date
• Develop how-to documentation and videos to support the SPU community
• Self-Development
• Research technology trends and latest applicable technologies
• Ensure up-to-date skills development plans
• Develop, recommend, and implement solutions
• Project participation
• Participate in ICT projects to ensure successful execution
• Assist with project scoping and resource allocations
• Monitoring, evaluation, and reporting
• Relevant operational reports as and when required
• Research and implement best practices
• Communicate and consult with relevant stakeholders

Desired Experience & Qualification

• Relevant certifications or qualifications in Information Communication Technology
• Willingness to work outside of normal working hours

Minimum Experience

• 2 to 3 years related experience
• Experience with computer systems, LAN, WAN, Wi-Fi configuration & Microsoft / Linux environment
• Computer skills (MS Office suite)
• Experience with major hardware vendors, e.g., HP, DELL, etc.
• Good communications skills
• Good interpersonal skills
• Ability to work within a team