IT Support Technician

The Recruitment Pig; Mandeni Local Municipality; On-site; ZAR 50,000 - 200,000; Full time

Job summary

A dynamic Managed Service Provider in Isithebe is seeking a dedicated IT Support Technician. The role involves troubleshooting and resolving technical issues across desktops, networks, and Microsoft services. Ideal candidates will have strong experience in tech support, relevant certifications, and effective communication skills. You’ll join a proactive team committed to exceptional service and documentation practices.

Qualifications

• Minimum 2–4 years of experience in an MSP or multi-site environment.
• Strong understanding of Windows 10/11, M365, and Active Directory.
• Valid driver’s license and legal work authorization for South Africa.

Responsibilities

• Provide technical support across desktops, Wi-Fi/LAN, and Microsoft workloads.
• Diagnose and resolve Ticketing system issues using HaloPSA.
• Maintain documentation, knowledge bases, and asset notes.

Skills

Windows 10/11 troubleshooting

Active Directory tasks

Wi-Fi/LAN troubleshooting

Client communication

Education

CompTIA A+ certification

CompTIA Network+ certification

Tools

HaloPSA

NinjaOne

Job description

IT Support Technician job vacancy in Isithebe, KZN.

Are you a skilled and proactive IT Support Technician with a passion for problem-solving? Do you have a knack for tackling a wide range of technical issues and a commitment to providing exceptional service? If so, we have an exciting opportunity for you to join a dynamic and innovative Managed Service Provider (MSP) in Isithebe, Durban.

We’re seeking a dedicated and knowledgeable IT Support Technician to be a key member of our team. This on-site role involves providing critical technical support and ensuring our diverse client base, with both on-premise and cloud environments, receives timely and efficient service.

You’ll be a key player in upholding our high standards for disciplined service operations and excellent documentation.

What You’ll Do:

• As an IT Support Technician, you will provide technical support across desktops, Wi-Fi/LAN, servers, and core Microsoft workloads. You will take ownership of tickets from start to finish, ensuring our service level agreements (SLAs) are consistently met.
• IT Support: Troubleshoot and resolve issues related to desktops, laptops, printers, and peripherals on Windows 10/11 (macOS experience is a plus).
• Networking: Provide support for Wi-Fi and LAN issues, including DHCP/DNS, VLAN basics, and captive portals. You’ll also conduct site visits to diagnose and resolve networking problems.
• Microsoft Stack: Handle administrative tasks for Active Directory (users, groups, and GPO basics), as well as first-line administration for Microsoft 365/Exchange Online, OneDrive, and SharePoint.
• Ticketing & Documentation: Use our ticketing system (HaloPSA) to triage, update, and resolve tickets with accurate time logs, categories, and client-friendly updates. We believe that “done means documented,” so you will be responsible for maintaining our knowledge bases, asset notes, and change logs to a high standard.
• System Maintenance: Use our RMM tool (NinjaOne) to monitor, patch, and remediate endpoints and servers.
• On-Site Work & On-Call: Be available for occasional travel to client sites and participate in an after-hours/weekend rotation for urgent incidents or scheduled changes.

What You’ll Bring:

• Experience: A minimum of 2–4 years of experience in an MSP or a multi-site support environment.
• Technical Skills: You must have strong support experience with Windows 10/11, M365 basics, Active Directory user and admin tasks, and Wi-Fi/LAN troubleshooting (DHCP/DNS, IP basics, simple VLAN concepts). Exposure to Hyper-V/VMware, file/print servers, email security, and backup/restore basics (e.g., Veeam or Cove) is a plus.
• Certifications: CompTIA A+ and CompTIA Network+ certifications are required. An ITIL Foundation certification is a bonus.
• Tooling: Be comfortable using ticketing systems (ideally HaloPSA) and RMM tools (ideally NinjaOne).
• Soft Skills: You are client-friendly, calm under pressure, and proactive. You have a structured approach to troubleshooting, a strong sense of ownership, and excellent communication skills in English.
• Non-negotiables: You must have a valid driver’s license, reliable transport, and legal work authorization for South Africa.

Remuneration & How to Apply:

Remuneration: Your compensation will be R40,000 per month.

To Apply: Please submit your CV on CompuJobs or send it directly on WhatsApp to 072 807 0535. Include a short paragraph describing a tricky Wi-Fi or Active Directory issue you’ve solved and how you documented it.