IT Support Technician

DigiOutsource; Cape Town; On-site; ZAR 201,000 - 290,000; Full time

Benefits offered by this job

Group Life Cover

Funeral Fund Benefit

Income Continuation Benefit

Medical Aid Subsidy

Retirement Annuity Subsidy

Job summary

Super Group is hiring an IT Support Technician to provide professional technical support across the organization. You will own desktop support, software loading, and incident triage, with hands-on duties on Windows, Mac, and networked devices.

Responsibilities include troubleshooting via Teams, Chat, or Jira, maintaining Office 365 and Exchange, and monitoring infrastructure with Grafana, Kibana, and Nagios. A+ and AZ-900 are preferred, with 2–3 years of related experience.

Qualifications

• IT Qualification in A+ and AZ-900.
• 2-3 years’ experience providing corporate end user desktop support.
• 2-3 years’ experience supporting Windows workstations and laptops (installation, configuration, troubleshooting).
• 2-3 years’ experience administering Active Directory / Microsoft Entra ID, including user and group management.
• Valid driver’s license and own vehicle.
• Ability to work shifts.

Responsibilities

• Install, configure, maintain and troubleshoot user workstations and laptops on company infrastructure.
• Ensure correct software is loaded onto user machines; familiarity with Intune processes.
• Provide Front Line Desktop Support via chat or Jira Service Management.
• Troubleshoot via Teams and remote desktop tools.
• Monitor infrastructure and escalate alerts (Grafana, Kibana, Nagios).
• Manage Office 365 and Exchange on-prem/Exchange Online.
• Administer Microsoft Entra ID and Active Directory user/group management.
• Support corporate and call centre applications, troubleshoot and escalate issues.
• Knowledge of Windows 11 and Mac; diagnose and replace hardware.

Skills

Clear communication

Collaborative

Organisational skills

Attention to detail

Adaptability

Team oriented

Integrity

Innovative mindset

Education

IT Qualification in A+ and AZ-900

Tools

Intune

Active Directory

Microsoft Entra ID

Office 365

Exchange

Job description

Kick-start your career in the online gaming world and experience the very latest in technology and innovation.

Who We Are

We’re Super Group, the NYSE-listed digital gaming company behind some of the world’s leading Sports and iGaming brands, including Betway and Jackpot City. We’re a powerhouse built on ecades of expertise and we’re changing the game for good. Our mission is to give our customers a superclass entertainment experience.

Who We’re Looking For

We’re on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us. At DigiOutsource, every day is action-packed, and we expect you to bring your A-game. In return, you’ll find a supportive environment where your skills can flourish and your career can soar.

Ready to become a game-changer? Supercharge your career with us and be part of something extraordinary.

Why we need you

We’re building experiences that wow our customers and that starts with bold, curious people who want to do work that matters.

If you’re hungry to grow, excited by impact and ready for a challenge that will supercharge your career, this could be your moment.

As an IT Support Technician. You will be required to provide professional technical support to meet the needs of the organization.

What You’ll Do

You’ll take ownership of work that gives us our competitive edge, including:

• Installing, Configuring, Maintaining and Troubleshooting of user workstations, laptops on company infrastructure.
• Ensuring correct software is loaded onto the user’s machine before delivery. The use of Intune and the understanding of the processes and general functionality of it.
• Front Line Desktop Support via Chat Support or Jira Service Management initiated requests
• Troubleshoot problems via Teams, in-person remote desktop technologies
• Company Infrastructure monitoring and proper escalation of alerts on systems like Grafana, Kibana and Nagios
• Office365, Exchange on-prem and Exchange365 experience.
• Microsoft Entra and Active Directory administration.
• User Rights Management via group membership changes in Active Directory and Entra
• Corporate and Call Centre applications support, troubleshooting and issue escalation
• Knowledge and experience on Windows 11 and Mac
• Ability to diagnose and fix Hardware problems, ability to replace hardware parts.
• Exposure and knowledge of Printers, Networks, WI-FI, Bluetooth, Hard-drives and laptop internals
• Good knowledge of Dell products
• Keen learner, able to apply new technologies /methods as they become available

This list covers your core responsibilities with plenty of room to stretch, explore and take on new challenges as we grow.

What You’ll Bring

You’re someone who brings:

• Clear, confident communication (written and verbal), and the ability to breakdown complex ideas
• A collaborative mindset, working smoothly with cross‑functional teams to hit shared goals
• Strong organisational skills and the ability to manage multiple projects without dropping the ball
• Exceptional attention to detail and a commitment to high‑quality work
• Adaptability – you stay sharp, productive and positive in fast‑moving environments
• IT Qualification in A+ and AZ-900
• 2-3 years’ experience providing corporate end user desktop support
• 2-3 years’ experience supporting Windows workstations and laptops (installation, configuration, troubleshooting)
• 2-3 years’ experience administering Active Directory / Microsoft Entra ID, including user and group management
• Valid driver’s license and own vehicle
• Ability to work shifts

Desirable Skills You’ve Got Up Your Sleeve

It would be great if you also have some of the following skills:

• Further qualifications in MCSE, N+ or Intune or Azure Add role-specific skill
• Experiencing in monitoring of systems

Our values are non-negotiables

Our culture is underpinned by core values that are linked to key behavioural competencies. Along with the below behavioural competencies, these are essential for all employees in order for you to embed in and drive our culture forward.

These Competencies Are

• Adaptability
• Ownership and accountability
• Initiating action
• Resilience
• Team orientation
• Integrity
• Innovation

What You’ll Get Back

We invest in your growth and wellbeing, so you can bring your best:

• Supergrowth is real here. Our learning and development programmes give you the tools, training and opportunities to level up fast.
• Your progress matters. Our Performance tool ensures you get meaningful feedback to support your development and superdrive your career.
• Support that has your back. Our Employee Assistance Programme offers resources for you and your family.
• Group Life Cover
• Funeral Fund Benefit
• Income Continuation Benefit
• Medical Aid Subsidy
• Retirement Annuity Subsidy

Ready to feel superclass?

At Super Group, your experience matters. We’re honest, fair, and focused on helping you succeed – and your work will have real impact from day one.

Game on!

• Please note we will apply relevance to our Talent Management and Talent Development Programme as part of our recruitment process.
• Shortlisted candidates may need to complete an assessment.

This position requires trust and honesty it has access to customers financial details - therefore a credit and criminal record check will be conducted. The qualifications identified herein are an inherent job requirement; therefore, a qualification verification check will be done. By applying for this role, and supplying the necessary details, you hereby grant us permission to apply for these checks. This will be done in a confidential manner, and solely for the purposes of verification.

Should you not hear from us within 2 weeks, please deem your application as unsuccessful.

The perfect place to work, play and grow!