IT Support Technician

DigiOutsource; Cape Town; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A technology service provider in Cape Town is seeking an IT Support Technician to provide technical support. Responsibilities include maintaining user workstations, troubleshooting issues, and monitoring infrastructure systems. The ideal candidate should have strong communication skills, a minimum of 2 years of IT experience, and valid driver’s license. This role may require you to work shifts.

Qualifications

• Strong verbal and written communication skills.
• Minimum of 2 years’ experience in IT, preferably in desktop support.
• Valid driver’s license and own vehicle.

Responsibilities

• Installing, configuring, maintaining and troubleshooting workstations.
• Front line desktop support via chat or Jira.
• Monitoring company infrastructure and escalating alerts.

Skills

Strong verbal and written communication skills

Experience working in collaborative teams

Expertise in managing multiple projects

Exceptional attention to detail

Ability to adapt quickly to changing environments

IT qualification in A+ and AZ-900

Minimum of 2 years’ experience in IT

Ability to work shifts

Education

IT qualification in A+ and AZ-900

Tools

Jira Service Management

Office365

Grafana

Kibana

Nagios

Windows 10

Windows 11

macOS

Job description

Job title: IT Support Technician

Job Location: Western Cape, Cape Town

Deadline: October 02, 2025

Why we need you

• We’re on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion and superdrive will help us achieve our vision.
• As an IT Support Technician, you will be required to provide professional technical support to meet the needs of the organization.

What you’ll be doing

As part of your role, your responsibilities will include but not limited to :

• Installing, configuring, maintaining and troubleshooting user workstations and laptops on company infrastructure.
• Ensuring correct software is loaded onto the user’s machine before delivery, including use of Intune and understanding its processes and functionality.
• Front line desktop support via chat support or Jira Service Management initiated requests.
• Troubleshooting problems via Teams, in-person, and remote desktop technologies.
• Company infrastructure monitoring and proper escalation of alerts on systems like Grafana, Kibana and Nagios.
• Office365, Exchange on-prem and Exchange Online experience.
• Microsoft Entra and Active Directory administration.
• User rights management via group membership changes in Active Directory and Entra.
• Corporate and call centre applications support, troubleshooting and issue escalation.
• Knowledge and experience on Windows 10, 11 and macOS.
• Ability to diagnose and fix hardware problems and replace hardware parts as needed.
• Exposure to printers, networks, Wi-Fi, Bluetooth, hard drives and laptop internals.
• Good knowledge of Dell products.
• Keen learner, able to apply new technologies and methods as they become available.

This job description is not intended to be an exhaustive list of responsibilities. You may be required to complete other reasonable duties to achieve business objectives.

Essential skills you’ll bring to the table

The necessary skills that we require for this role include :

• Strong verbal and written communication skills, with the ability to convey complex ideas clearly and effectively.
• Experience working collaboratively in cross-functional teams, with a focus on achieving shared goals.
• Expertise in managing multiple projects simultaneously, with a track record of delivering on time and within scope.
• Exceptional attention to detail, ensuring high standards of quality in all outputs.
• Ability to adapt quickly to changing environments and priorities, maintaining effectiveness in dynamic situations.
• IT qualification in A+ and AZ-900.
• Minimum of 2 years’ experience in IT, preferably in a desktop support environment.
• Valid driver’s license and own vehicle.
• Ability to work shifts.

Desirable skills you’ve got up your sleeve

It would be great if you also have some of the following skills :

• Further qualifications in MCSE, N+ or Intune or Azure; role-specific skill.
• Experience in monitoring of systems.
• ICT-related roles or experience.