IT Support Technician

Lulabet; Cape Town; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading online gaming company in Cape Town is seeking an IT Administrator to resolve IT and AV incidents, provide user support, and maintain technology assets. The ideal candidate has a year of technical IT support experience and preferable A+ and N+ certifications. Join a dynamic team focusing on delivering exceptional online gaming experiences while upholding industry standards. Apply now for this in-office position!

Qualifications

• 1 year of experience in technical IT support.
• A+, N+ certifications preferred.
• Strong problem-solving skills and resourcefulness.

Responsibilities

• Resolve IT and AV incidents promptly.
• Address user support requests tackling hardware, software, and network issues.
• Install, configure, and maintain technology assets.
• Monitor production systems to ensure optimal performance.
• Implement new deployments and changes following approved procedures.
• Maintain user access to business applications and ensure system security.
• Complete thorough shift handovers.
• Monitor and manage backup processes.

Skills

Problem-solving skills

Technical IT support

User support requests

Networking experience

Audio-visual equipment experience

Education

A+ certification

N+ certification

Job description

Job Description

Key Responsibilities

• Resolve IT and AV incidents promptly, demonstrating dynamic problem-solving skills to minimize disruptions.
• Address user support requests with enthusiasm, tackling hardware, software, and network issues head-on.
• Install, configure, and maintain technology assets with energy and precision, in line with company policies.
• Proactively monitor production systems to ensure optimal performance, showcasing your dynamic approach to problem-solving.
• Implement new deployments and changes with vigor, following approved procedures to drive innovation.
• Maintain user access to business applications with enthusiasm, while ensuring robust system security measures are in place.
• Complete thorough shift handovers with energy and attention to detail, ensuring seamless continuity of operations.
• Monitor and manage backup processes with vigor, safeguarding data integrity at all times.

Qualifications

• 1 year of experience in technical IT support, demonstrating a dynamic and energetic approach to problem-solving.
• A+, N+ certifications preferred, showcasing your commitment to excellence.
• Networking and audio-visual equipment experience advantageous, highlighting your versatility and adaptability.
• Strong problem-solving skills and resourcefulness, coupled with a dynamic and energetic attitude.

Additional Information

• Join us and be part of a team dedicated to delivering exceptional online gaming experiences while upholding industry standards and regulations.
• Apply now and embark on an exciting journey with us as an IT Administrator – where dynamic problem solvers thrive!

This is an in-office role in Cape Town.