It Support Technician

Simplified It Services; Cape Town; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A technology services provider in Cape Town is seeking an IT Support Specialist to maintain and troubleshoot server and desktop operating systems. The ideal candidate will have 3-5+ years of experience in IT networking and desktop support, possess relevant certifications, and excel in communication and problem-solving skills. This full-time position requires reliable transportation and offers an office-based work environment.

Qualifications

• Minimum of 3-5+ years in IT networking and desktop support.
• Certifications in Microsoft Office Cloud, A+, and N+ required.
• Strong background in Windows and Linux OS installation and troubleshooting.

Responsibilities

• Support and troubleshoot server operating systems like Active Directory and DHCP.
• Install and manage Microsoft desktop operating systems.
• Provide remote and onsite IT support, ensuring a seamless environment.

Skills

IT networking

Desktop support

Communication skills

Problem-solving

Education

High School (matric)

Tools

Microsoft Office

VMware

Hyper-V

Job description

Minimum Requirements : Experience : Minimum of 3-5+ years working in IT networking and desktop support.Certifications : Microsoft Office Cloud Certification, and experience in a corporate working environment.Latest A+ and N+ certification and skills are highly desirable.Technical Expertise : Proficient in remote management and monitoring software (ITSM).

Strong background in server and desktop operating systems, including installation, configuration, and troubleshooting (Windows and Linux).

Solid understanding of internet connectivity setup, configuration, and browser troubleshooting.Familiarity with virtual server technologies such as VMware and Hyper-V.Knowledgeable in anti-virus software, backup software, and cloud servicesStrong understanding of Dynamic DNS, E-mail servers and Office .Firewall configuration and management skills as well as VPN client setup.Experience in both remote and onsite support.Basic understanding of network cabling.Additional Requirements : Communication : Excellent communication skills are essential.Driver's License : A valid driver's license and reliable personal vehicle are required.Work Ethic : Ability to work under pressure, meet deadlines, and maintain a proactive approach.Teamwork : Must be a team player with a willingness to learn and adapt.Problem-Solving : Strong analytical skills and a keen interest in strategy and project management.Personality : Even-tempered, patient, and customer-focused.Key Responsibilities : Support, maintain, and troubleshoot server operating systems, including domain controllers, DNS, Active Directory, DHCP, and file / print services.Install, configure, and troubleshoot Microsoft desktop operating systemsSetup and manage internet connectivity, virtual servers, anti-virus software, and backup solutions.Provide both remote and onsite support, documenting all tasks and duties accurately.Handle basic network cabling and ensure a seamless IT environment.Office based, ObservatoryJob Type : Full-timeEducation : High School (matric) (Required)Work Location : In person