It Support Technician

Istore South Africa; Cape Town; On-site; ZAR 150 000 - 250 000; Full time

Job summary

A leading Apple Premium Reseller is seeking an IT Support Technician in Cape Town. You will provide technical support, troubleshoot issues, and assist customers with Apple products. The ideal candidate has 2+ years of experience in IT support and strong communication skills. This role is full-time, offering flexible working days.

Qualifications

• Experience in Helpdesk/1st Line Support.
• 2+ years experience.

Responsibilities

• Provide technical support to customers in-store and over the phone.
• Troubleshoot and resolve issues with software.
• Install and configure new hardware and software.

Skills

Troubleshooting

Communication skills

Interpersonal skills

Technical support

Education

Matric and IT qualification (minimum A+/N+)

Job description

What Jobs are available for IT Support Technician in South Africa?

Showing 409 IT Support Technician jobs in South Africa

R150000 - R250000 Y ISTORE SOUTH AFRICA

Posted today

Job Description

iStore is the home of everything Apple, and Africa's largest Apple Premium Reseller. With a retail footprint of more than 30 physical and online stores across Africa that provide expert advice, Apple Authorised Repairs, Business, Education, training and technical support for anything and everything Apple.

We are looking for Technicians to join our team in a flexible capacity with working either 4 or 5 days a week.

Our iStore Technical Support Technicians are a combination of technically strong individuals with great people skills.

Your role would be to provide technical support to the iStore customers, through trouble shooting, resolving technical issues and software support. You will also provide training and assistance to iStore customers when required as well as exceptional and professional quality support service.

You need to have:

• Completed Matric and IT qualification (minimum A+/N+)
• Experience in Helpdesk/1st Line Support
• 2 + years experience
• Ability to troubleshoot and solve technical problems
• Excellent communication and interpersonal skills
• Ability to work well in a team environment
• Familiarity with support ticketing systems

Responsibilities:

• Provide technical support to customers in-store and over the phone
• Troubleshoot and resolve issues with software
• Install and configure new hardware and software for customers
• Provide support to customers on how to use their Apple products
• Maintain accurate records of customer interactions and repairs
• Work closely with other members of the technical team to ensure the smooth operation of the store
• Will work retail schedules and it will include some

The right person for this role is someone with

• Tenacity, that demonstrating enthusiasm and urgency, as well as striving for excellence, when it comes to achieving results and dealing with challenges
• Conflict Management, Managing complexity, disagreement, and conflict effectively and smoothly
• Situational Awareness, Understanding the situation, demonstrating the right attitude, and taking timely action
• Learning and Development, Open, motivated, and proactively seek learning and development opportunities

Apply today

Job Type: Full-time

Application Question(s):

• Where in Cape Town where do you reside?

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R120000 - R240000 Y WNS

Posted today

Job Description

Company Description
WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. WNS South Africa has been in operation since 2003 and built a reputation as the industry leader for Business Process Outsourcing (BPO) in South Africa, with a growing footprint into Africa. We are a strategic partner for delivering a full range of basic to complex processes from our eight delivery centers across South Africa, employing 4000+ people. Why join us? We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of outperformance, engagement, celebration and also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community.

Job Description
The purpose of the Snr Program Analyst role is to reactively and proactively support and maintain the IT Desktop Services & infrastructure through effective incident management, fault diagnosis, repair, preventative maintenance and daily service tasks.

This role requires working shifts on a 24/7 rotation to support various customers. These tasks include but are not limited to:

• Maintaining and supporting the WNS business applications, and ensuring the reliability, availability and sustainability of information and communication resources.
• Ensure that tickets are kept updated and incidents are managed, prioritized and escalated efficiently.
• Installation, diagnosis, maintenance and repair of PC hardware, Telephony and related hardware as per business requirements
• Ensure minimum downtime, proactively identify potential risks and suggest and drive solutions.
• Respond to the business incidents and problems and elevate incidents when required.
• Responsible for providing desktop support services to all departments and desktop users related to the operation of computer hardware, software and telecommunications.
• Respond, Diagnose and repair system faults within agreed SLA's.
• Ensure tasks are completed to a high standard and to agreed timescales.
• Ensure that incidents are escalated accordingly and efficiently to the Tier 3 IT Support Team.
• Available to work shifts on a 24/7 rotation supporting US and UK hours, weekends, public holidays etc.
• Willing to work after hours if required.
• Attend to all the calls forwarded by the EIT Service Desk and by the Incident management team.
• Ensure calls are resolved within the SLA agreed upon with documented closure under the service desk tool.
• Escalate with documented evidence to the next level as and when required, to the respective teams (Server, NMC, IT Security, IT SDM & Service delivery) and follow up on its closure with a complete resolution.
• Ensure adherence to operational & technical escalation process (escalation Matrix).
• Provide accurate information in the shift handovers and on email to the respective function managers.
• Asset Tagging, Patching, and cabling of the relevant function Assets
• Good communication skills (in English) with internal & external clients of WNS
• To reactively and proactively support and maintain the IT Desktop Services & infrastructure through effective incident management, fault diagnosis, repair, preventative maintenance and daily service tasks.

Qualifications
Matric
A+
ITIL Certified (Beneficial)
Tertiary IT Qualification (Beneficial)
Asset Management and Stock Control Experience (Beneficial)
Incident Management and Change Management Experience (Beneficial)

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R150000 - R250000 Y TreasuryOne

Posted today

Job Description

Purpose of the Role

The Desktop Support Technician provides first-line technical support to end-users, ensuring that all devices, systems, and applications operate reliably and securely.
This entry-level position focuses on user assistance, desktop troubleshooting, and device management while offering exposure to cloud technologies and modern workplace tools within a structured IT environment.

Key Responsibilities

User Support and Troubleshooting

• Deliver prompt technical support for desktop, laptop, and mobile device issues.
• Install, configure, and maintain operating systems, applications, and peripherals.
• Resolve problems related to Microsoft 365 applications (Outlook, Teams, SharePoint, OneDrive).
• Support users with printer setup, network access, and hardware connectivity.
• Escalate complex incidents to senior team members where appropriate.

Systems and Cloud Assistance

• Support users in navigating cloud-based platforms such as Microsoft 365 and Azure.
• Perform basic account administration, including password resets and access management.
• Assist with endpoint protection, software updates, and patch management.
• Contribute to cloud migration and automation initiatives under supervision.

Operations and Documentation

• Record and track support requests and resolutions within the service system.
• Maintain accurate IT documentation, user guides, and inventory records.
• Support hardware and software asset management activities.
• Follow established IT procedures to uphold compliance, security, and service standards.

Experience and Qualifications

• Education: IT Diploma, CompTIA A+/N+, or relevant certification (required).
• Experience: 1–2 years in IT support or a service desk environment (preferred).
• Sound understanding of Windows desktop environments and Microsoft 365.
• Familiarity with cloud platforms such as Azure or Google Workspace (advantageous).
• Strong problem-solving ability and commitment to excellent customer service.
• Clear, confident communication skills for assisting non‑technical users.

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Posted today

Job Description

Company Description

Disruptive IT (PTY) LTD is a 100% black female owned and managed company with a new‑age mindset focused on shaking up the norm around IT. With founding members possessing 15 years of experience in IT and Finance, Disruptive IT leverages this expertise to empower clients with innovative and cost‑effective approaches. Our mission is to enable a business advantage for our customers by helping them thrive in the digital era. Through our disruptive methodology, we provide a creative approach to everyday issues, ensuring businesses achieve exceptional capabilities and a competitive edge.

Role Description

This is a full‑time on‑site role for a Desktop Support Technician located in Bellville. The Desktop Support Technician will be responsible for providing technical support for desktop computers and printers, troubleshooting, and carrying out computer repairs. Day‑to‑day tasks will include solving technical issues, supporting hardware and software installations, and ensuring smooth and efficient operation of IT systems.

All interested applicants must be available immediately.

All interested applicants must have a clear criminal record.

All interested applicants must have a valid drivers license and reliable vehicle.

Qualifications

• Proficiency in Desktop Computers and Computer Repair
• Strong Technical Support and Troubleshooting skills
• Experience in Printer Support
• Good communication and interpersonal skills
• Ability to work independently and handle multiple tasks
• Relevant certifications (e.g., CompTIA A+, Microsoft Certified IT Professional) are a plus
• Previous experience in a similar role preferred

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Scaled Inc

Posted today

Job Description

About the Company
- Scaled Inc is a leading staff augmentation firm that connects USA-based Managed Service Providers (MSPs) with top‑tier South African technical talent. We take pride in delivering exceptional technical expertise and outstanding service to our clients.

About the Rol
We are looking for skilled and driven Desktop Support Technicians to join our dynamic team. This role requires expertise in Microsoft 365, Desktop Solutions, Cloud‑Based Infrastructure, and Virtualization. Please note that this is a night shift position as you will be working USA hour.

Responsibilitie

• Microsoft 365 Migration & Deployment – Configure, migrate, and deploy Microsoft 365 applications, including Exchange Online, SharePoint Online, and Teams. Experience migrating from on‑premise servers to Microsoft 365 is a pl
• Desktop Solutions Deployment – Assist in software installations for project teams and ensure smooth desktop deployments. Experience with InTune deployments is a pl
• Windows Server Administration – Configure, deploy, and manage Active Directory, Group Policy, DNS, and other core Windows Server infrastructure compone
• Security & Compliance – Implement security best practices to protect IT systems, ensuring data integrity, compliance, and availabili
• IT Project Collaboration – Work closely with the IT team to support systems after deployment, ensuring seamless operati
• Process Documentation – Maintain detailed documentation of IT processes, procedures, and system configurati

Qualificatio

• Minimum 5 years of experience in Desktop support roles with expertise in Office 365, Azure, desktop support, and server administrat

Required Ski

• Strong expertise in Azure cloud services, including Azure Active Directory, Virtual Machines, and Sto
• Hands‑on experience in configuring and troubleshooting Office 365 applications such as Exchange Online, SharePoint Online, and Teams
• Proficiency in supporting both Windows and macOS operating systems, including hardware troubleshooting and software installat
• Solid experience managing Windows Server environments, including Active Directory, Group Policy, and

Preferred Certificat

• Microsoft Certified Solutions Expert (MCSE)
• Cisco or HP Advanced Certifica
• VMware Certifica
• Cybersecurity Certifications (SANS, GIAC, etc)Security Infrastructure Certifications (Fortinet, Cisco, Meraki, Palo Alto, Juniper, F5, VMware)Security Management Certifications (Splunk, Arctic Wolf, Te

Home Office Require

ments: To ensure optimal productivity in a remote work environment, candidates must have the foll

• Dedicated Home Office – A quiet, private workspace with a door to minimize distractions
• High‑Speed Internet – Fibre connection with a minimum of 50 Mbps upload and download
• Computer Equipment – A laptop or desktop capable of handling IT support tasks efficiently
• Audio & Video Setup – Headset for clear communication and a webcam for video conferencing
• Backup Power Solution – A reliable backup power source to maintain connectivity during outages

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Randburg, Gauteng R90000 - R120000 Y FirstRand

Posted today

Job Description

Job Description

Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.

As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now's the time to imagine your potential in a team where experts come together and ignite effective change.

Are you someone who has experience in:

• To perform onsite hardware software and peripheral updates and repairs in our organisation.
• The successful candidate must be proficient in troubleshooting Windows 10 and 11 Operating systems.
• Skill‑full in troubleshooting Microsoft applications e.g. office 365, Intune Hardware and software support on bank related systems.
• Proficiency in Video and Audio‑conferencing systems including pre meeting checks and regular health checks on Video Conferencing system

Key Responsibilities:

• Drive business profitability in the context of cost management through Information technology solutions through hardware and software performance and recoveries by the team
• Increase operational efficiency and suggest solutions to enhance cost effectiveness
• Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions by resolving queries fast and effective and within agreed SLA's and OLA's
• Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME's, project managers and senior staff members by providing input to business requirements
• Responsible for the timeous and effective response of IT Team Desktop user queries and problems through the receipt and logging of problems and the co‑ordination of rapid and appropriate responses
• Ensure on‑site hardware, software and peripheral updates and repairs in the organisation and ensure System and data protection is enabled, new system installations on Standard PC, Laptops, printers and Mobile devices.
• Manage IT service desk and incidents to provide efficient desktop support, aligned to SLA's and agreed standards
• Minimise system downtime through pro‑active monitoring and planning.
• Ensure trending and minimisation of recurring problems
• Maintain relevant systems to ensure (amongst others) integrity of data / functionality - by ensuring Anti‑Virus is installed on all PC's, all patches up to date, PC names up to date, server connections accurate
• Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information during IT Support of hardware and software applications
• Balances Desktop conflicting priorities and develop new approaches in the light of changing business circumstances
• Support with the implementation of desktop projects or change programmes as required by business
• Manage own development to increase own competencies
• Support peers and colleagues across IT functions through knowledge sharing during desktop support

We can be a match if:

• Ability to work independently and manage multiple tasks simultaneously
• Excellent communication and collaboration skills
• Strong team player

Are you interested to take the step? We look forward to engaging with you further. Apply now

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

19/10/25

All appointments will be made in line with FirstRand Group's Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.

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R180000 - R250000 Y Tech Vantage

Posted today

Job Description

Junior Technical Support – Hotazel

Company Overview

At Tech Vantage, we deliver innovative and reliable IT solutions that drive business success. The expertise spans 5G corporate networking, IT infrastructure, surveillance, Microsoft cloud administration, and solar power solutions. We partner with businesses to modernize IT environments, enhance security, improve efficiency, and adopt sustainable energy solutions. Our team of specialists is committed to excellence and delivering technology that scales with our clients' needs.

Role Overview

We are looking for a Junior Technical Support Technician to join our team at the Hotazel site (Northern Cape). This is a full- time, on-site role providing frontline IT support to ensure smooth day-to-day operations. The role is ideal for a motivated individual with strong troubleshooting skills and a passion for technology.

Key Responsibilities

• Provide first‑line desktop and end-user support for hardware, software, and peripherals.
• Diagnose, troubleshoot, and resolve issues with PCs, laptops, printers, and related IT equipment.
• Perform routine maintenance, system updates, and basic repairs.
• Assist in maintaining the local network, connectivity, and IT environment.
• Escalate complex issues to senior engineers or remote support teams where necessary.
• Maintain accurate records of support requests, resolutions, and equipment.
• Ensure compliance with company IT standards and security policies.
• Support IT projects and rollouts at site level (e.g., upgrades, new deployments).

Qualifications & Skills

• Basic understanding of desktop computer hardware and software troubleshooting.
• Familiarity with printer setup, maintenance, and support.
• Knowledge of Microsoft Windows and Office 365 environments.
• Good problem‑solving abilities and attention to detail.
• Strong interpersonal and communication skills for supporting non‑technical users.
• Ability to work independently while contributing to a team environment.
• Previous experience in a similar role (advantageous).
• A valid driver's license (required).

Why Join Tech Vantage?

• Be part of a growing company delivering cutting‑edge ICT and energy solutions.
• Hands‑on exposure to corporate networks, cloud, and 5G technology.
• Opportunity to grow your career through on‑the‑job training and mentorship.
• Supportive team culture with a focus on learning and innovation.

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R90000 - R120000 Y Empact Group

Posted today

Job Description

Overview:

We're looking for a skilled IT Support Technician to provide technical assistance, maintain IT systems, and ensure smooth operations across hardware, software, and networks.

Key Responsibilities:

• Install, configure, and upgrade hardware and software.
• Troubleshoot and resolve technical issues promptly.
• Maintain and optimize local networks, ensuring security and privacy.
• Provide user training and support on IT systems.
• Manage maintenance schedules, logs, and asset allocations.
• Collaborate with technical teams and escalates complex issues when needed.
• Assist with procurement, warranty claims, and IT documentation.
• Stay updated on industry trends and best practices.

Requirements:

• Strong diagnostic, problem‑solving, and communication skills.
• Knowledge of diverse computer systems and networks.
• Organizational and time-management abilities.
• Relevant certifications (e.g., CompTIA A+, N+, Microsoft Certified IT Professional) are advantageous.

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R180000 - R250000 Y MGiBA COMMUNICATION

Posted today

Job Description

We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite / on‑call assistance to end‑users within the organization's desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

Key Responsibilities:

• Provide first‑ and second‑level support for desktops, laptops, printers, and mobile devices.
• Respond to service requests and incidents via ticketing system, phone, or in‑person.
• Install, upgrade, and maintain operating systems (Windows/macOS/Linux) and software applications.
• Troubleshoot hardware, software, and peripheral issues (monitors, keyboards, docking stations, etc.).
• Set up and configure new employee workstations, including user accounts and permissions.
• Maintain asset inventory and ensure accurate documentation of IT equipment.
• Assist with onboarding/offboarding of employees from a technical perspective.
• Support remote users with VPN, remote desktop, and connectivity issues.
• Collaborate with other IT teams on escalated issues or project‑related tasks.
• Follow security protocols and assist with antivirus, patching, and data protection policies.

Qualifications Required:

Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience).

2+ year of experience in a desktop support, helpdesk, or IT technician role.

Strong knowledge of Windows OS, Office 365, and basic networking concepts.

Familiarity with ticketing systems like ServiceNow, Zendesk, or JIRA.

Excellent communication and interpersonal skills.

Strong troubleshooting and problem‑solving abilities.

Preferred:

Experience with macOS or Linux environments.

IT certifications such as CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator.

Experience with Active Directory, Group Policy, and remote management tools (e.g., SCCM, Intune, or JAMF).

Job Type: Temporary

Contract length: 36 months

Application Question(s):

• Do you have N+ certification?

Education:

Experience:

• ICT: 2 years (Preferred)

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R80000 - R120000 Y Vox Telecommunications Pty Ltd

Posted today

Job Description

Location: Johannesburg

Salary :

Job Type: Permanent

About Us

Are you ready to be part of something exciting? Vox Telecom is a trailblazing ISP in the Telecommunication industry, dedicated to delivering cutting‑edge Fibre, telephony and IT solutions that make a difference. We thrive on innovation, customer success, and a dynamic work culture where every team member is empowered to excel.

The Role – Your Next Big Opportunity

We are seeking a skilled and customer‑focused Desktop Support Technician to join our IT team. The successful candidate will provide technical assistance and support for hardware, software, and network‑related issues, ensuring smooth day‑to‑day operations for end‑users.

What You’ll Be Doing:

• Provide first and second‑level support for desktops, laptops, printers, and other peripherals.
• Install, configure, and maintain operating systems and applications.
• Troubleshoot hardware and software issues promptly and effectively.
• Assist with user account management and access permissions.
• Support remote users and resolve connectivity issues.
• Maintain accurate documentation of incidents and resolutions.
• Collaborate with other IT teams to escalates and resolve complex issues.

Who You Are:

• We are a forward‑thinking organization committed to delivering exceptional IT solutions and support. Our mission is to empower businesses through reliable technology and outstanding service.
• We pride ourselves on:
  • Innovation: Leveraging the latest technologies to stay ahead in a fast‑changing digital world.
  • Collaboration: Building a culture where teamwork and knowledge sharing drive success.
  • Customer Focus: Ensuring every interaction adds value and enhances user experience.

Why Join Us?

• Cutting‑Edge Technology: Work with modern tools and systems in a forward‑thinking environment.
• Supportive Culture: Join a team that prioritizes teamwork, knowledge sharing, and mutual success.
• Impactful Work: Your expertise will directly enhance productivity and user experience across the business.
• Competitive Benefits: Enjoy a comprehensive benefits package,

Joining our team means becoming part of a company that values growth, integrity, and excellence, while giving you the tools and opportunities to thrive in your career.

If you're excited about this opportunity and ready to make an impact, we want to hear from you. Click the button to apply.

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