IT Support Technician

DIGI Outsource; Cape Town; On-site; ZAR 50,000 - 200,000; Full time

Job summary

A leading online gaming company in Cape Town is seeking an IT Support Technician to provide technical support and troubleshoot user workstations. The ideal candidate has at least 2 years of experience in IT support, strong communication skills, and is adaptable to change. This role offers a supportive environment for career growth and various employee benefits including free meals and on-site gym facilities.

Benefits

Comprehensive learning and development programs

Free daily meals

On-site gym

Employee Assistance program

Leadership training

Qualifications

• Minimum of 2 years experience in IT, preferably in a desktop support environment.
• Valid driver's license and own vehicle.
• Ability to work shifts.

Responsibilities

• Installing, configuring, and troubleshooting user workstations.
• Providing front-line desktop support.
• Monitoring company infrastructure and escalating alerts.

Skills

Strong verbal and written communication skills

Experience in cross-functional teams

Managing multiple projects

Attention to detail

Adaptability in changing environments

Education

IT Qualification in A+ and AZ-900

Further qualifications in MCSE, Intune, or Azure

Tools

Windows 10/11

macOS

Office 365

Exchange

Active Directory

Job description

Overview

Kick-start your career in the online gaming world and experience the very latest in technology and innovation.

Who we are

We’re part of Super Group, the NYSE-listed digital gaming company behind some of the world’s leading Sports and iGaming brands.

At DigiOutsource we bring passionate people and innovative tech together to create market-leading online gaming solutions. Our multidisciplinary teams are passionate about products, customer experience and security. We’re empowered to achieve the ultimate in high-performance gaming experiences using the best technology available.

Who we’re looking for

We’re on a thrilling journey of growth and innovation and we need passionate, driven individuals to join us. At DigiOutsource every day is action-packed and we expect you to bring your best; you’ll find a supportive environment where your skills can flourish and your career can soar. Ready to become a game-changer? Supercharge your career with us and be part of something extraordinary.

Why we need you

We’re on a mission to create extraordinary experiences for our customers and we believe that your unique skills, passion and drive will help us achieve our vision.

Responsibilities

As an IT Support Technician, you will provide professional technical support to meet the needs of the organization. Your responsibilities include, but are not limited to:

• Installing, configuring, maintaining, and troubleshooting user workstations and laptops on company infrastructure.
• Ensuring the correct software is loaded onto the user’s machine before delivery, including use of Intune and understanding of its processes and functionality.
• Front-line desktop support via chat, support requests, or Jira Service Management.
• Troubleshooting problems via Teams, in-person, or remote desktop technologies.
• Monitoring company infrastructure and properly escalating alerts on systems like Grafana, Kibana, and Nagios.
• Office 365, Exchange on-prem and Exchange Online (365) experience.
• Microsoft Entra and Active Directory administration.
• User rights management via group membership changes in Active Directory and Entra.
• Support and escalation for corporate and call centre applications.
• Knowledge and experience of Windows 10/11 and macOS.
• Ability to diagnose and fix hardware problems and replace hardware parts.
• Exposure to and knowledge of printers, networks, Wi-Fi, Bluetooth, hard drives and laptop internals.
• Good knowledge of Dell products.
• Keen learner, able to apply new technologies/methods as they become available.

This job description is not intended to be an exhaustive list of responsibilities. You may be required to complete other reasonable duties to achieve business objectives.

Essential skills

The necessary skills for this role include:

• Strong verbal and written communication skills with the ability to convey complex ideas clearly and effectively.
• Experience working collaboratively in cross-functional teams with a focus on achieving shared goals.
• Expertise in managing multiple projects simultaneously with a track record of delivering on time and within scope.
• Exceptional attention to detail, ensuring high standards of quality in all outputs.
• Ability to adapt quickly to changing environments and priorities, maintaining effectiveness in dynamic situations.
• IT Qualification in A+ and AZ-900.
• Minimum of 2 years experience in IT, preferably in a desktop support environment.
• Valid driver’s license and own vehicle.
• Ability to work shifts.

Desirable skills

It would be great if you also have some of the following skills:

• Further qualifications in MCSE, Intune, or Azure (Add role-specific skill).
• Experience in monitoring of systems.

Our values

Our values are non-negotiables

Our culture is underpinned by core values that are linked to key behavioural competencies. Along with the below behavioural competencies these are essential for all employees to embed in and drive our culture forward.

• Adaptability
• Ownership and accountability
• Initiating action
• Resilience
• Team orientation
• Integrity
• Innovation

What you’ll get back

We offer a great variety of personal and professional benefits to help you thrive at DigiOutsource and Super Group. This includes:

• Comprehensive learning and development programmes to expand your skills and advance your career.
• Performance feedback to help you continuously improve and reach your full potential.
• Employee Assistance programme offering benefits for you and your family.
• Free daily meals
• Free on-site massages
• Free on-site gym
• Group life cover
• Funeral fund benefit
• Financial services assistance
• Curro school fees benefit
• Income continuation benefit
• Leadership training
• Referral bonus
• Medical aid subsidy
• Free sleep coaching
• On-site barista
• Retirement annuity subsidy
• Team socials

Be part of that Superclass feeling

At Super Group, diversity is part of our DNA. With teams across 16 countries, 85 nationalities and 27 languages, we take equal opportunities seriously and champion a supportive, inclusive and empowering environment wherever you are in the Group.

It’s all about putting your experience first and ensuring honesty and fairness in all we do. Here your growth is supported and your contributions valued.

Game on!

This position requires trust and honesty; it has access to customers’ financial details, therefore a credit and criminal record check will be conducted. The qualifications identified herein are an inherent job requirement; therefore a qualification verification check will be done. By applying for this role and supplying the necessary details you hereby grant us permission to apply for these checks. This will be done in a confidential manner and solely for the purposes of verification.

To view all current vacancies please visit our website

Should you not hear from us within 2 weeks, please deem your application as unsuccessful.

The perfect place to work, play and grow!

Additional details

Required Experience: Not specified

Key Skills: Change Management, API, ABAP, Facility Management, Games, Claims

Employment Type: Full Time

Experience: years

Vacancy: 1