It Support Specialist Midrand

Network It; Gauteng; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A key player in the global mining supply industry is looking for an IT Support Specialist in Midrand, Gauteng. The role involves monitoring and maintaining computer systems and providing technical support and training to staff. Candidates should have a strong understanding of IT support, hardware, software, and networking, with relevant qualifications preferred. Interested applicants are encouraged to apply now.

Qualifications

• High level of knowledge in software, hardware, and networking.
• IT support experience is essential.
• Effective verbal and written communication skills.

Responsibilities

• Configure and install user devices and peripherals.
• Troubleshoot and repair faulty devices and peripherals.
• Manage and update the IT asset register.
• Install and manage relevant software on user devices.
• Manage networks across the organization.

Skills

IT support experience

Analytical and problem-solving skills

Strong oral communication skills

Time management and customer service skills

Inquisitive nature and ability to resolve issues

Education

Tertiary IT hardware and software support qualification

Tools

Remote support tools

Network management tools

Job description

Reference: ITE

Our client, a key player in the global mining supply industry, is looking for a highly motivated and skilled IT Support Specialist to join their team in Midrand, Gauteng.

The successful candidate will be responsible for monitoring and maintaining computer systems, devices, and networks, ensuring they operate efficiently and securely. This role involves providing technical support and training to staff both in person and remotely, as well as managing IT assets and software licenses.

Key Responsibilities

• Hardware: Configure and install user devices and peripherals.
• Hardware: Troubleshoot and repair faulty devices and peripherals.
• Hardware: Ensure all devices are updated and comply with security protocols.
• Hardware: Provide user support and training as required.
• Hardware: Manage and update the IT asset register.
• Software: Install and manage relevant software on user devices.
• Software: Troubleshoot and resolve software issues promptly.
• Software: Ensure all software is licensed and updated.
• Software: Provide user support and training.
• Networking: Manage networks across the organization.
• Networking: Troubleshoot and resolve network issues.
• Networking: Ensure network security protocols are implemented and enforced.
• Networking: Report relevant network queries to appropriate authorities.

Minimum Selection Criteria

• High level of knowledge in software, hardware, and networking.
• Strong oral communication skills.
• Analytical and problem‑solving skills.
• Time management and customer service skills.
• Tertiary IT hardware and software support qualification preferred.
• IT support experience is essential.
• Inquisitive nature and ability to resolve issues.
• Ability to influence team members across the organization.
• Effective verbal and written communication skills.

If you are passionate about IT support and have the skills and experience required to excel in this role, we invite you to apply now.