It Support Specialist - Client Services

Bebeesupport; Pretoria; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A technology support company in Pretoria is seeking a skilled IT Support Specialist to deliver exceptional client service and troubleshoot complex technical issues. The candidate should have a degree in Computer Science and at least 3 years of IT support experience. This full-time position offers a competitive salary, training opportunities, and a dynamic work environment.

Benefits

Competitive salary and benefits package

Ongoing training and professional development opportunities

Collaborative and dynamic work environment

Qualifications

• Minimum 3 years of experience in IT support or similar role.
• Ability to work in a fast-paced environment and prioritize multiple tasks.

Responsibilities

• Provide technical support to clients via phone, email, or remote access.
• Troubleshoot complex technical issues related to hardware, software, and networking.
• Collaborate with internal teams to resolve client issues and improve overall service delivery.
• Document and maintain accurate records of client interactions and technical issues.

Skills

Technical support

Analytical skills

Problem-solving

Communication

Interpersonal skills

Education

Degree in Computer Science or related field

Job description

About the Role

We are looking for a highly skilled IT Support Specialist to join our team and provide exceptional client service.

Key Responsibilities

• Provide technical support to clients via phone, email, or remote access.
• Troubleshoot complex technical issues related to hardware, software, and networking.
• Collaborate with internal teams to resolve client issues and improve overall service delivery.
• Document and maintain accurate records of client interactions and technical issues.

Requirements

• Degree in Computer Science or related field.
• Minimum 3 years of experience in IT support or similar role.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and prioritize multiple tasks.

Benefits

• Competitive salary and benefits package.
• Ongoing training and professional development opportunities.
• Collaborative and dynamic work environment.

Other Information

This is a full‑time position, working 40 hours per week.

The ideal candidate will have a strong passion for technology and excellent customer service skills.

If you are a motivated and detail‑oriented individual who enjoys solving complex technical problems, we encourage you to apply for this exciting opportunity.