IT Support Specialist

Ann Swann Personnel; Johannesburg; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A well-known recruitment organization in Johannesburg is seeking an IT Support Specialist to provide hands-on technical support. You will troubleshoot hardware and software issues, manage service requests, and support Microsoft 365 environments. The ideal candidate has at least 2 years of experience in IT support, strong troubleshooting skills, and a proactive approach to customer service. This position offers the opportunity to work within a world-class IT environment collaborating with international teams.

Benefits

Work with a respected global brand

Gain exposure to a world-class IT environment

Collaborate with international teams

Qualifications

• Minimum 2 years experience in an IT support or similar role.
• Solid understanding of computer hardware, software, and networking systems.
• Experience with Microsoft 365, SharePoint, and MS Teams.

Responsibilities

• Deliver hands-on technical support for computers and applications.
• Resolve complex incidents and manage service requests efficiently.
• Support Microsoft 365 tools and maintain accurate asset records.

Skills

Troubleshooting

Communication

Analytical skills

Education

Relevant IT qualifications (degree or certifications)

Tools

Microsoft 365

ServiceNow

Job description

Role Overview

As an IT Support Specialist, you’ll be the go‑to person for all on‑site technical support. You’ll troubleshoot hardware and software issues, manage service requests, support Microsoft 365 environments, and ensure smooth IT operations across systems and networks. This role is hands‑on and requires a proactive, customer‑focused professional who can balance multiple priorities while maintaining high service standards.

Key Responsibilities

• Deliver hands‑on technical support for computers, applications, and network‑related issues.
• Resolve complex incidents and manage service requests efficiently within SLA timelines.
• Support Microsoft 365 tools, MS Teams, SharePoint, and OneDrive environments.
• Maintain accurate asset records in ServiceNow.
• Collaborate with the IT Manager and global support teams to ensure system reliability and business continuity.
• Manage vendor relationships and liaise with local providers for IT equipment, maintenance, and procurement.
• Provide mobile device and telephony support, including MDM administration.
• Uphold IT security protocols in line with company policy.

Requirements

• Minimum 2 years experience in an IT support or similar role.
• Solid understanding of computer hardware, software, and networking systems.
• Experience with Microsoft 365, SharePoint, and MS Teams.
• Knowledge of ITIL frameworks and IT best practices (certification preferred).
• Relevant IT qualifications (degree or certifications such as CompTIA A+, Network+, CCNA, or MCITP advantageous).
• Strong troubleshooting, communication, and analytical skills.
• Ability to manage multiple priorities and adapt to evolving technologies.

Benefits

• Work with a respected global brand.
• Gain exposure to a world‑class IT environment.
• Collaborate with international teams.