It Support Specialist

Ann Swann Personnel Services; Gauteng; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A reputable IT staffing firm in Gauteng is seeking an experienced IT Support Specialist for a 6-month contract in Boksburg. The role involves delivering hands-on technical support, troubleshooting issues, and managing vendor relationships. The ideal candidate will have 2+ years in IT support, strong understanding of Microsoft tools, and relevant IT certifications. This opportunity offers exposure to a global IT environment and collaboration with international teams.

Benefits

Exposure to a world-class IT environment

Collaboration with international teams

Qualifications

• Minimum 2 years' experience in an IT support role.
• Solid understanding of computer hardware, software, and networking systems.
• Knowledge of ITIL frameworks and IT best practices.

Responsibilities

• Deliver hands-on technical support for computers and applications.
• Resolve complex incidents and manage service requests.
• Collaborate with IT Manager and support teams for system reliability.

Skills

Troubleshooting

Communication

Analytical skills

Education

Degree or IT certifications (CompTIA A+, Network+, CCNA, MCITP)

Tools

Microsoft tools (MS Teams, SharePoint, OneDrive)

ServiceNow

Job description

CONTRACTORJHB

• MANUFACTURINGGauteng, BoksburgMonthly Cost To Company (Market related)Are you a tech-savvy problem solver with a passion for delivering exceptional support?

We're looking for an experienced IT Support Specialist to join our client's dynamic Boksburg team on a 6-month contract.

Role Overview

As an IT Support Specialist, you'll be the go‑to person for all on‑site technical support.

You’ll troubleshoot hardware and software issues, manage service requests, support Microsoft environments, and ensure smooth IT operations across systems and networks.

This role is hands‑on and requires a proactive, customer‑focused professional who can balance multiple priorities while maintaining high service standards.

Key Responsibilities

• Deliver hands‑on technical support for computers, applications, and network‑related issues.
• Resolve complex incidents and manage service requests efficiently within SLA timelines.
• Support Microsoft tools, MS Teams, SharePoint, and OneDrive environments.
• Maintain accurate asset records in ServiceNow.
• Collaborate with the IT Manager and global support teams to ensure system reliability and business continuity.
• Manage vendor relationships and liaise with local providers for IT equipment, maintenance, and procurement.
• Provide mobile device and telephony support, including MDM administration.
• Uphold IT security protocols in line with company policy.

Requirements

• Minimum 2 years' experience in an IT support or similar role.
• Solid understanding of computer hardware, software, and networking systems.
• Experience with Microsoft, SharePoint, and MS Teams.
• Knowledge of ITIL frameworks and IT best practices (certification preferred).
• Relevant IT qualifications (degree or certifications such as CompTIA A+, Network+, CCNA, or MCITP advantageous).
• Strong troubleshooting, communication, and analytical skills.
• Ability to manage multiple priorities and adapt to evolving technologies.

What's in it for You?

Work with a respected global brand. Gain exposure to a world‑class IT environment. Collaborate with international teams.

For more information please contact: Ann Swann Personnel