It Support Specialist

Laila Kramer Consulting & Coaching; Gauteng; On-site; ZAR 300 000 - 450 000; Full time

Job summary

A leading consulting firm in South Africa is seeking a Specialist to join their productivity team. The successful candidate will manage Microsoft services, enhance cybersecurity, and provide technical support. Candidates should have over 3 years in IT Operations, strong Microsoft administration skills, and relevant certifications. This full-time role offers a competitive salary and performance-based bonuses in a collaborative work environment.

Benefits

Generous performance-based bonus structure

Access to training and certifications

Collaborative work culture

Qualifications

• 3+ years in IT Support or IT Operations.
• Experience with Microsoft administration and cybersecurity.
• Familiarity with networking, identity, and endpoint security.

Responsibilities

• Manage and optimise Microsoft services.
• Provide Technical Support to internal users.
• Drive Cybersecurity Initiatives and monitor systems.

Skills

IT Support

Microsoft administration

Cybersecurity

Problem-solving

Customer-focused

Education

Relevant certifications (e.g., Microsoft, Security+, Azure Fundamentals)

Tools

Microsoft

SharePoint

Windows Defender

Intune

Salesforce

Job description

The client is South Africa’s longest-running hedge fund manager.

From their Sandton headquarters, they combine rigorous investment research with a culture of entrepreneurial ownership.

Technology is fundamental to how they engage clients, safeguard data and empower teams.

Their lean IT and Engineering teams build and maintain the secure, scalable platforms that make this possible.

The Opportunity

We’re looking for a hands-on Specialist to join our productivity team to strengthen our infrastructure and cybersecurity posture. This role blends technical problem-solving with strategic project work: you’ll handle support requests from users while also shaping how our Microsoft environment, cloud security and operational systems evolve.

What You’ll Do

• Manage and optimise Microsoft: Maintain, monitor and enhance our Microsoft tenant, SharePoint, and related services.
• Review and implement Defender and Compliance recommendations to improve security posture.
• Provide Technical Support: Deliver efficient and professional support to internal users on Microsoft, SharePoint, and other systems.
• Triage, investigate and resolve technical incidents and requests.
• Drive Cybersecurity Initiatives: Proactively identify risks, research best practices, and suggest improvements in cybersecurity.
• Monitor systems for vulnerabilities, maintain endpoint protection and assist in incident response.
• Lead and support IT projects: Contribute to IT infrastructure and security projects, from design through implementation.
• Support continuous improvement initiatives that enhance productivity and reduce risk.
• Collaborate and communicate: Partner with internal stakeholders across teams to ensure smooth operations and knowledge sharing.
• Document procedures, insights and system changes clearly.

What You Bring

• Experience: 3+ years in IT Support or IT Operations, with exposure to Microsoft administration and cybersecurity.
• Technical Skills: Microsoft and SharePoint administration, Windows Defender and Intune familiarity, basic understanding of networking, identity, and endpoint security.
• Exposure to Salesforce or other enterprise SaaS systems is a plus.
• Mindset: Passionate about technology and cybersecurity. Resourceful, proactive and curious — you enjoy learning and solving problems deeply.
• Customer-focused, calm under pressure, and collaborative.
• Experience using AI tools (like ChatGPT) for troubleshooting and automation.
• Relevant certifications (e.g., Microsoft, Security+, Azure Fundamentals).

Why Join Us

Impactful Work: Your decisions and insights will directly influence our cybersecurity posture and user experience. Autonomy with Support: Operate in a small, highly skilled team where you’ll have ownership but also mentorship and guidance. Entrepreneurial Culture: We hire smart, curious people, equip them with the right tools, and trust them to deliver competitive compensation. Compensation: A strong base salary with a generous, performance-based bonus structure. Growth and Development: Access to certifications, training, and the latest tools to grow your technical and leadership skills. Job Types: Full-time, Permanent Work Location: In person